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WOW Internet and Cable page on DSLReports
Six Month Rating

Reviews:
bullet 454 reviews (288 good) (80 bad)
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Review by jkowols See Profile

  • Location: Mount Prospect,Cook,IL
  • Cost: $130 per month (18 month contract)
Good "Picture quality, features, whole house dvr with 6 tuners,"
Bad "Router funtions are limited"
Overall "Over all good, just need to work out the issues"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)



After 27 year s with Comcast, we were tired of the steady rate increases
with little or no consideration for being a long time customer. Here is a
review of our WOW Ultra TV installation which was completed this week



Pros:

Picture quality is good on all 3 tvs with Media Players

TV that is directly hooked up receives a lot of channels and local broadcast
in HD - overall picture quality is good

Channel lineup for the price is good

DVR functions & options are good

Installation was on-time and went well with one exception. I had ordered a
cable card for my HD HomeRun Prime. When the installer arrived I was told
that it would not work and he took it with him. So I called the salesman and
complained. 2 days later the same installer was back with a cable card. It
works and I receive the same channel lineup on the cable card that I do on
the media players. Problem solved



Cons:

Internet speeds good be better. Really don't want to add another $20 to the
monthly bill to upgrade to the 30 Mbps speed



Gateway/Router - Mine is in the crawl space so I don't use it for wireless.
I have a separate AP for that. The biggest problem is that I have not been
able to port forward my IP cameras. I spent an hour with tier 3 support with
no success. According to WOW it is setup correctly, just not working. The
device itself is slow to change menus, which does not help with the setup. I
found the solution posted by another member that uses my old router after
it has been setup as a DMZ device. Unless WOW comes up with a better idea,
I may need to try that



Phone - Limited options in setup. For example, I would like to adjust the #
of rings before the voice mail kicks in. If this is do-able, I can't find it



Overall we are happy, in spite of a few bumps in the road. However, I will
be happier when I can see my IP cameras from outside the house. The switch
to WOW is saving us $50 / month over Comcast and that makes us very happy

member for 1.6 years, 71 visits, last login: 267 days ago
updated 1.6 years ago

Comments:

Sjjdjb

@wideopenwest.com

Tech support?

Tech didn't understand the cable card the first time?
Your cameras didn't work and going through different levels of support they still don't?

How can you give tech support 100%?
jkowols

join:2013-05-06
Mount Prospect, IL
Reviews:
·WOW Internet and..

Re: Tech support?

Well, maybe 100% was being too kind, but since then the issues with the IP cameras and the cable card have been resolved and I am willing to give them the benefit of the doubt. During all of the years with Comcast, they were far from perfect too

On the negative side we have had to reset the gateway a few times. Hopefully last nights software upgrade resolves the problems