Review by Rodney.Armstrong
- Location: Grove City,Franklin,OH
- Cost: $140 per month
|Pre Sales information:|
Value for money:
(ratings below consensus)
WOW has the worst customer service of any cable and internet provider.
The cable and internet is less than average. Their billing is horrible!
They double billed me late last year without me knowing it. This week I
received a phone call from a debt collector stating I owed them $250! I
said "they are my provider and I am looking at the last bill which was
due a few weeks ago and I paid it on time and owe them nothing". They
said that isn't what their records show. I told them I would call WOW.
I called WOW and they said they have where we disconnected service in
February and a past due bill we never paid. I said, first I don't owe
you anything but, let's say I did... why wouldn't you cut off my service
until I paid if that is the case? She said they couldn't reach me. I
reminded them that we have service with them currently. I explained we
have had service with them for years. I reminded them that they sent out
noticed apologizing in January and February for incorrect invoicing.
After speaking to 3 people (escalating each time) they finally
determined that it would be good to reduce the $250 to $200 and call it
a deal. NOT! I have all my bills and will not pay them another cent. I
have now cancelled my service with WOW and will make it my mission to
make sure as many knows about this as possible. They have lost one
customer and a customer that will work really hard to ensure they lose
more or at least the opportunity at some for $200. It isn't the fact
that I can't pay it, because I waste more than that in a weekend of
eating out (family of 5) but it is just the principle of the matter.
In close, BEWARE of WOW! Don't go with them. Unfortunately I don't have
a good reference for any but I am going back to Time Warner. Even though
I will pay more and their customer service isn't much better, at least
they had accurate billing and if there was a problem, they would address
and admit it. Good luck WOW, you will need it!
(review was emailed from domain securitasinc.com)
lodged 301 days ago