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Review by zeke56 See Profile

  • Location: Naperville, Du Page, IL, USA
  • Cost: $50 per month
  • Install: about 1 days
Consistent, decent price
none
So far I am very happy with this service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Update 7/14/2014

I've now had the service for about three months and I have not changed my opinion. It has been consistent and reliable for the entire time I've had the service.

end of Update 7/14/2014

I've had the service for a little over a month, and so far it as been 100% reliable and consistent. I'm using my own Motorola surfboard modem. I haven't had need of tech support, but the person I talked to before I signed up at least seemed to have a clue about things like ping times, in contrast to the converted goat herders that apparently staff AT&T tech support.

I have QOS set up on my router to allow 80% of the nominal maximum speed both upstream and downstream. I've tested speeds several times a week during evening hours using speedtest.net, and the results have been consistently quite close to the maximum governed by my QOS settings. I've tested ping times and jitter quite a few times using pingtest.net, and the jitter is consistently ~15ms or less no matter which server I connect to (the average ping times increase w/ distance, with the closest giving me typically ~30ms, altho the ping times using speedtest.net are typically less). One reason I switched from dsl, in addition to the speed increase, was that my voip was suffering from dropouts and poor call quality w/ dsl. With WOW I haven't noticed any dropouts and the sound quality on calls seems better (altho this aspect is really hard to judge objectively in my opinion).

The promotional price of $50/mo for WOW is the same as the dsl service I had previously, with several times the speed. I believe they said after the 12 month promotional period, the price will rise to the $60s, which still seems reasonable to me.

member for 15 years, 203 visits, last login: 2.4 years ago
updated 9.7 years ago


mtaylor9287
@69.73.37.x

mtaylor9287

Anon

service

Both my husband and I have contacted WOW at their home office, contacting their customer service rep. CEO and other to no avail over the last year and a half. We were fortunate to have Knowlogy service in Montgomery, AL, but since moving to Madison, AL. and Knowlogy being purchased by WOW the service has completely disintegrated. I would not recommend them to my worse enemy, even if they were offering a $1,000 bonus for new sign ups. We live in a captured gated community which has WOW for gate control, internet, phone, and cable, therefore we have little recourse but to move in orde to improve our service. Hardly a week passes where we do no not have problems with the gate. For the last year, regularly every two or three weeks I loose internet, cable or phone service. The excuse is that they are working on the cables, doing upgrades. I would think that 12 months is long enough to replace cables from here to Texas. Sad to say this is not a one person or place problem. I have spoken to a number of my neighbors, and they have experienced the same problems. If you are considering WOW service or are forced into their service. "GOOD LUCK"

RogueJawa
join:2013-08-15
Canal Winchester, OH

RogueJawa

Member

Re: service

If you're considering WOW service you made the right choice, at least if you're in Ohio. I had their service for nearly 7 years with next to no service calls. The only prominent one in my memory was when a neighbor broke into the junction for the complex and disconnected my cable and connected it to theirs. They were out the same day, hooked it back up, and made the access more secure.
rakweb
join:2010-03-12
Lawrence, KS

rakweb

Member

Service degrading

I have been a wireless customer for several years, we are located in rural Kansas. Our first ISP provider was a local company called Sunflower, they were very cooperative and eager to help their customers. Then they were purchased by Knology and the quality started to degrade, now WOW is in the picture and service has crumbled. I would not recommend their service unless you only need to read your emails, their speeds are marginal and frequently the service is interrupted. Although the technical support is very good, is of no help if their equipment is outdated and prone to malfunction. My original contract with Sunflower called for unlimited use with no cap and no throttle, however that was not honored by WOW and now they throttle their customers. Occasionally and at best I get bursts of 2.5 Gb/s download speeds but currently it is 425 Kb/s download and 195 Kb/s upload. We are going to sign up with another provider that has certain guarantees.