Review by Porkroller Location: Grosse Ile, Wayne, MI, USA Cost: $30 per month No Cap Reliable service, no caps Would be nice to get a bump up in speed Compared to the other choices in my area (Comcast and AT&T), WOW is the best option in my opinion

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

We've had WOW for years. Actually, since Americast was bought by WOW. Over the years we've had TV and internet service, and even triple play for a while. The service has been consistently reliable. There have been a few outages here and there, but in the scheme of things it hasn't been a big deal.

Last year we decided to "cut the cord" and dropped TV and phone service. The speed (15/2) is not great but OK. The cost ($30/month) is reasonable. The reliability is good. There are no caps. I don't have much to complain about - WOW makes a pretty good "dumb pipe".

Some things to avoid:

- Don't use WOW's DNS. They insert ads for non-existant domains. Roll your own DNS locally or use Google's DNS or anything else.

- Don't use WOW's email. This almost goes without saying for any ISP, but I'll say it anyway because it is so important. Do not get locked in to an ISP by using their email service.

- Don't rent a modem. Again, pretty much applicable to any ISP. There isn't anything wrong with WOW's modems, but they are a bad deal. $5/month to rent a modem that costs $10 to buy is not worthwhile. Note that you have to rent a modem if you have voice service with WOW (which is a good reason to not have voice service through them).

Bottom line:

I would choose and continue to choose WOW over the ISP competition in this area (Comcast and AT&T) because of the superior value and lack of data transfer caps (part of the value).

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