|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
I have been with WOW nearly ten years after a horrific experience with Comcast. I have the Ultra TV & 15/2 net. Six months ago, this would have been an entirely different review, one that was full of praise. There had never been a problem that wasn't easily fixed or a question that wasn't answered to my satisfaction. I was also satisfied with the value I was receiving and was even considering upgrading my internet. Lately, the internet latency has been ridiculous and no one seemed to have an answer as to why. Customer service had no idea how to handle my call and rather than apologize or maintain some level of compassion, the last call center representative was absolutely rude. As a previous call center customer service manager, I would have lost my job if her actions were mine. That call led me to find a way to escalate this matter further, which is how I ended up here and interacted with a representative (to my surprise). If it wasn't for him, I would not be with WOW today. WOW has no way, other than email on their website and their call center, to escalate problems. I sent an email commending this person and have yet to seen an acknowledgement that the email was even received. Which leads me to doubt that a complaint would have gotten me any response at all. Pricing has gone up. I am paying about $35 more a month than I had when this year started. Nothing about my service has changed. I never did upgrade my internet and do not use their phone service. Its odd how other carriers are offering rates $50 less than WOW and offering more channels and higher net speeds. I hope that WOW becomes competitive again and do something to improve their call center customer service, otherwise more of us will jump ship. member for 9.4 years, 54 visits, last login: 9.2 years ago updated 9.3 years ago
|