Review by anakin415 Location: Chicago, Cook, IL, USA Cost: $185 per month They have representatives on this forum willing to work with you. Value and spotty call center customer service. If it wasnt for the limited options in Chicago & WOW_DAN, I would probably be gone.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I have been with WOW nearly ten years after a horrific experience with Comcast. I have the Ultra TV & 15/2 net. Six months ago, this would have been an entirely different review, one that was full of praise. There had never been a problem that wasn't easily fixed or a question that wasn't answered to my satisfaction. I was also satisfied with the value I was receiving and was even considering upgrading my internet.

Lately, the internet latency has been ridiculous and no one seemed to have an answer as to why. Customer service had no idea how to handle my call and rather than apologize or maintain some level of compassion, the last call center representative was absolutely rude. As a previous call center customer service manager, I would have lost my job if her actions were mine. That call led me to find a way to escalate this matter further, which is how I ended up here and interacted with a representative (to my surprise). If it wasn't for him, I would not be with WOW today. WOW has no way, other than email on their website and their call center, to escalate problems. I sent an email commending this person and have yet to seen an acknowledgement that the email was even received. Which leads me to doubt that a complaint would have gotten me any response at all.

Pricing has gone up. I am paying about $35 more a month than I had when this year started. Nothing about my service has changed. I never did upgrade my internet and do not use their phone service. Its odd how other carriers are offering rates $50 less than WOW and offering more channels and higher net speeds. I hope that WOW becomes competitive again and do something to improve their call center customer service, otherwise more of us will jump ship.

Cantelope @70.209.17.x Cantelope Anon 2014-Dec-17 5:22 am Recall wow i hate wow. It is the worst thing to happen to Panama City. That's including all the spring break nonsense. Wow is awful. Their internet cable is bull crap. I've been out of Internet for a week now and I've called several times but they all say it's my fault. And they try to redirect me to some other idiot tech support kid. Here o am paying hundreds of dollars a month and they can't even help me get the Internet they provide to work. Screw them. 2014-Dec-17 5:22 am: · hey mods ·
	wowMike join:2013-12-02 Allen Park, MI wowMike Member 2014-Dec-18 2:15 am Re: Recall wow Cantelope, I'm sorry to hear of the poor service you are experiencing. Please PM WOW_Dan or myself with your account number or the MAC address listed on your modem and we'll look into the problem. Thank You 2014-Dec-18 2:15 am: · hey mods ·
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