Review by markf 
Posted: 1.8 years ago
member for 1.8 years, 12 visits, last login: 1.6 years ago
 Burlington,ON
 $59 per month
 "Excellent customer service, fast speeds, no caps (that I have ran into yet)"
 "Some minor echo in my digital voice service (I will call and see if they can fix it)"
 "Highly Recommend this ISP"
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I started off with Bell Sympatico. Shortly after that, I realized that the lite service I signed up for wasn't enough and I started looking at their full package. The price was/is steep, so I shopped around and found these guys through and got an excellent price through a work deal.
I bought their modem ($100- Speedtouch) and signed up for monthly service at $29.99 (in October 06). Over the past few months I had serious issues with my Bell landline, so I decided to go with their bundle digital phone and internet ($59.99/month).
When they switched me to the digital phone bundle they bumped me down from 4 meg to 3 meg service saying that the tech was concerned about stability issues with the phone. One short phone call to customer service got my line bumped up to 6 meg. They even called to confirm the speed was up and waited on the line until I was able to test it to be sure. I currently have the fastest Execulink connection on this site and am very satisfied with the speed. They don't throttle BT downloads like other ISP's do. I was downloading at 500 kB/s the other day with no problems.
I do have some echo at the beginning of phone calls, but I will call them and hopefully they can help me. Tech support is very patient and has worked through my setup and reconfigurations very quickly and efficiently. The phone problem is minor.
I am very happy with this ISP (a customer for about 16 months) and would recommend them highly.
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