Review by LondonOntGuy 
member for 9 years, 616 visits, last login: 4 days ago
updated 1.5 years ago
 London,ON
 $99 per month "Nothing." "Everything." "Don't bother"
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I signed up with these guys in 2005 and had fairly reliable service. At the time I had Rogers phone, which was Sprint previously before the buy out. When Rogers told me I need to sign up for their 'cable phone' or I'd lose my phone number, I switched to Execulink for both my phone and internet in a package deal. This was around September 2008.
It wasn't until about a year after that, I realized that there were problems with my building's intercom and the DSL connection. - Whenever I would get called on the intercom, I'd kicked offline. When I brought this to the attention to Exceculink, they didn't care and basically told me "Tough s**t" and that I should have informed them sooner of the issues. - It would almost always happen at night, with people randomly calling my intercom to be let in, and at the time I was working alot of night shifts. I always assumed that if my connection had been dropped in the middle of the night, that it was just Exceculink or Bell doing routine maintenance on the lines. How was I supposed to know about this? It wasn't until I made a topic about this here on DSL Reports that I finally figured out the problem.
Annoyed, I still kept them around because I didn't know there was anything better, and figured I'd have the same problems with any other DSL provider.
Come late 2009/early 2010, Execulink brought in their own version of UBB. From what I can remember, I ended up going with the 100 gig package, always watching what I downloaded for fear of going over.
I put up with this for about a month before I called and canceled my service, but they screwed the transfer date for my phone number for when I jumped to TekSavvy - My DSL connection was transferred with no issues on the date that it was supposed to have been. I ended up getting charged a full month for TWO DAYS of phone service with Execulink. I disputed this but got nowhere.
I can't recommend anyone go to Execulink. They are the most expensive game around when it comes to DSL, and have borderline awful tech support. The fact that they refused to do anything about the dropping of my DSL connection whenever the intercom was called is what really broke the camel's back.'
Just STAY AWAY. Anyone is better than these guys, hell, even going with Bell would be an upgrade.
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