installer doesn't show up and lies about it My daughter waited 5 1/2 hours for the installer to show up. he never did. When I called to find out where he was they told me he had shown up and no one was home (not true). I asked why he didn't call the contact number and was told he did and there was no answer (not true, my daughter had no missed calls). They said it was now too late in the day and everyone has gone for the weekend. My suggestion, don't go for the Friday afternoon installation unless you live upstairs from a pub. Now she has to start the booking process all over again and wait another week minimum for internet access, assuming he shows up! In the bad old days, 20 years ago in Montreal Videotron had similar performance. They have cleaned up their act and now it's time for Eastlink to wake up.