Review by (hidden by request)
Posted: 9.7 years ago
(review was emailed from domain akula.com)
 Flushing,Queens,NY
 Business customer
 $129 per month (2 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I ordered with their sales rep on January 24th.
Received an e-mail, with someone else's name acknowledging the signup.
After not hearing anything else from them I called their "CUSTOMER CARE"
number.
I was on hold for 30 minutes, before the called was answered by a very
confused woman, who could not find anything having to do with my
account.
She mentioned that they had switched to a new database and that all the
records were not transferred.
She suggested I call my sales rep, who is located in Boston. After a
long distance call, I found out that my the $100 deposit on my Discover
card was never submitted, and that my account was marked pending
payment. He said he would take care of it, and that I should hear in 2
weeks. Well it's now
2 1/2 weeks later and not a peep out of Flashcom.
On February 17th I waited on hold for 35 minutes on their "CUSTOMER
CARE" line and finally gave up in frustration. Yesterday I held for 1 hr
and 43 minutes and gave up in frustration.
E-mail them you say ?
Hell they don't answer those either.
If I could just get through to someone at Flashcom and get my $ 100
dollars back, I'd cancel the whole damn thing in a DSL second.
The moral of the story, "do your homework before you give anyone your
money"
You can bet on Monday morning I will be on their butts to try and get my
$100 back and be done with them for good.
Joe Fernandez
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