Review by SirRoxen 
UPDATED: 179 days ago
member for 3.1 years, 8 visits, last login: 159 days ago
 Idaho Falls,Bonneville,ID
 $43 per month (month by month)
 about 2 days
 "Reliable Connection"
 "Very prohibitive bandwidth caps, customer service lies to me about throttling nntp."
 "A decent isp for anyone who doesn't plan to use much bandwidth."
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Connection Reliability:
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(ratings match consensus)
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Well,. here's my updated review of cableone. They changed the policy on bandwidth usage during the day, now instead of being limited to "standard" speeds for 2 hours, you're limited until midnight.
They've also introduced an excessive use policy. For those with 5Mb service, if you use more than 3gb daily for more than half your billing period, you're subject to termination.
And as a sidenote, they throttle nntp traffic when you've exceeded threshold limits and are in the standard speeds (half of your advertised speed). It's throttled to exactly half your standard speeds. So say you have the 5Mb plan, go beyond threshold limits and are down to 2.5Mb, your usenet bandwidth will be limited to half that arbitrarily. You can of course bypass this by having encrypted usenet access. I've spent more than an hour on the phone now, and no one at cableone can tell me that they do this.
Cableone seems to be growing increasingly weary of people who actually use their service for more than checking their email. If I had a better choice I would not be with cableone.
Old Review:
I've had cable one for a few years now, my experience has been fairly positive. The first good thing I noticed was a 24/7 support line, and to my surprise the technicians were actually fairly knowledgeable with the inner workings of networking and such. At least the one's I've spoken to. My issues have generally been resolved quickly, and the downtime of my network is very low.
Since I've started using Cableone, my speeds have been updated 3 times for the same price of $40.00 a month (+$5 for modem lease, I need to buy my own soon), years ago it was 512/128 (a bit of a ripoff I know, but it's somewhat justifiable for the year) to 1500/200 and the current 3000/300. The only issue is they have always been too conservative with the upload speed caps. More and more people are sharing files on services like google video, youtube, sending videos, photos and other media to family and friends over messengers. And this definitely is beginning to suit the general public less and less. Thoroughput generally is generally right at the rated speeds, accounting for network overhead of course.
CableOne also advertises unlimited usage but when you read their acceptable use policy, you'll see that there are limits on how much can be uploaded/downloaded in an hours time, before speeds are cut in half for the next 2 hours. I understand almost all ISP's advertise unlimited usage but their networks can't necessarily deliver, but this is a different case. The limits restrict me from filling my upload or download bandwidth for even an hour. Why is it unacceptable to utilize my connection fully for an hour CableOne?
Also at one time my splitters which were outdated lower frequency models needed replacing as it was causing my modem to drop the connection constantly due to a dirty signal. CableOne came out the day after my call, and replaced all my splitters with 1ghz frequency splitters at no cost to me.
To wrap things up, I use a Motorola Surfboard 4100 (old I know) provided by cableone, and a modified Linksys WRT54G rev3 wireless router as of recently. Setup was easy, I've countered very little DHCP issues, and if I have a call to support corrected the issues.
Overall, CableOne is an excellent isp, with excellent support. I'd just hope we can see an increase in capped speeds (especially upload) without an increase in price in the near future. But the lackluster competition in the area may prevent that from happening.
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