| Review by icedcorn |
member for 5.9 years, 494 visits, last login: a few hours ago
updated 1.4 years ago
- $59 per month
- about 3 days
- "Fast connections, speed as advertised after a hiccup Now up to 25/2"
- "Had some initial issues but were fixed."
- "in the Rochester NH area, you aren't getting 25/2 anywhere else."
|Pre Sales information:|
Value for money:
I had used Verizon DSL for some time, however due to my distance from the CO, the highest speed I could possibly get was 1.5 down. This of course is "slow" by broadband standards
I had been with Metrocast for a few years before I switched to Verizon DSL. (Back in 1998, it was a one way cable modem with 512 down and a phone line up)....Verizon offered $29.95 a month with a free wireless router/modem combo. Verizon also offered MSN Premium free.
So now that I'm with Metrocast, I gave up the wireless router/modem and had to buy a separate Linksys wireless modem. I had to give up the "Free" MSN Premium and go with the pay by month feature ($9.95). I had to give up ESPN 360.
In return for all that I got 4x the speed. Sometimes. After multiple calls with tech support and having an onsite tech, we found out that the signal to my cable modem was too low. Once we got it fixed the speed went through the roof (the speed was always high on speedtests but never in real world downloading).
Now I am happy with the service. The signal thing just took a long time to fix. Thankfully a Metrocast tech is on the DSL forum and I found it was much easier to talk to him about issues than calling the traditional lines.
Metrocast now handles my cable TV, digital phone and internet. I still have had a few billing bumps but they've always been courteous to me on the phone and have tried do to what they need to in order to resolve my problems.
Again, my package is the "high speed" 6.0 down, which I got for $39.95 for six months and then it goes up to $41.95. I phone call set up an install which was within a week, I believe it was about three days. The original modem installed was a standard Motorola SURFboard, but when I switched to digital phone, I now have an ARRIS TW502G.
Metrocast has continually upgraded their system and as of today they have upgraded their "ultra" package to 25mb down and 2mb up. I bought my own DOCSIS 3.0 modem and I'm usually getting 24/1.9 which is great.
I've been very pleased with their upgrades and service. They've really gotten better over time. Still no WatchESPN or hbogo...but fingers are crossed.