 Review by jrobert69 
UPDATED: 1.6 years ago
member for 8.4 years, 3971 visits, last login: a few hours ago
 Rochester,Strafford,NH
 $142 per month
 about 5 days
 "Local Company and Tech support in dslreport forums."
 "They cant get their billing straight/cant fax to numbers I need to using voip"
 "Its worth sticking with"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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What other options did you consider for broadband
Had Verizon, glad they are gone
What SPEED/package did you order, at what monthly price?
6/384 plus TV and Voip service for 142.00month with 2 boxes
How was the order & install process?
Quick and to the point
What brand/model was the supplied equipment
Modem is an ARRIS- Cable boxes Motorola
Cable isnt as clear as Direct TV. 300 dollars in vouchers for Direct TV buy back and 100 for DSL buy back. Never received the 100. Was able to use the entire 300 for one payment. They still dont have my billing cleared up. Three times I called and they were supposed to call me within the hour- nobody responded. I was about to kick them to go back to Direct TV they gave us free HBO and Stars as well as court TV which my wife watches. Newsgroups capped at 2megs down.
Overall-
Its an improvement over verizon.Billing I simply dont pay till they give me a number that makes sense. Their tech support peeps care. The office peeps could do better.
UPDATE 3/27/08
Still cant complain about the Internet. Plus you get support here in the forum.
TV though is another issue- 7/8 months of incorrect billing, they would fix it after a few phone calls it became tiresome and a time consuming monthly headache.Especially when I would do the math pay what I owe and they would shut me off until they realized I didnt actually owe them. The final straw was the mysterious porn charge that showed up one day, apparently me and the family sat down on a Sunday and watched it- or at least ordered it, not likely it could have been ordered by mistake as we use a code for all ppv programs. They refused to remove it from the bill, I refuse to deal with it any longer. Voip service was fine, but if you are not getting it with bundle its over priced for my taste in the era of mobile communications. Nice to deal with local people, to bad they cant add.
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Metrocast Communications
