 Review by frankenfeet 
UPDATED: 171 days ago
member for 6.8 years, 3337 visits, last login: a few hours ago
 Smiths Grove,Warren,KY
 $35 per month
 about 5 days
 "Solid consistent connection."
 "News group speeds."
 "Can't beat the speed and price in my area."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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*Update* 3-11-08
I was a little worried about what would happen to Insight after selling off half of their user base to Comcast. I was afraid that with half as many users we were going to see a price increase. So far, so good. My speeds are pretty consistent even during peak periods. My only real complaint is that Insight continues to limit their news group speeds to 1.5Mb. I download quite a bit, so I would appreciate more download speed. I would consider switching to Insights VOIP service but I was told by a rep that it's unavailable in my area. I've heard some rumors that a 20Mb/1Mb upgrade is in the future. We'll see.
*Update* 11-12-06
Insight recently upgraded their basic service to 10Mb/1Mb. Their Plus package is 15Mb/1.5Mb, which for me is overkill, but if you can afford, go for it. Since the transition to the Sprint backbone, I can honestly say I haven't had any issues. I really like the fact that their CEO now posts here on BBR. He's been very informative, and he seems genuinely interested in what we think. We asked for more speed and he's given it to us. My only real complaint about my service is the newsgroup speeds. It would be really nice to be able to max out your connection downloading from them. I will say that since their move to Giganews servers, the retention is now about 45 days for most groups. Way better than the 18 hours with their other news hosting service.
*Update* 7-27-06
The past few months have been really trying my nerves. Insight seemed totally unprepared for the network change over. I've seen several issues from not receiving e-mail, to total loss of service for several hours at a time. Don't bother calling tech support, they seem lost anyway. I'll continue to be a customer until I have other options, but it would take a lot for Insight to keep me if I did have another option.
*Update* 6-9-05
Insight continues to improve their service. They keep adding speed increases at not additional cost. I have noticed that they seem to be monitoring/blocking some ports. No big deal for me, since I don't use P2P. They are still the best bet for your money, at least in my area.
Followup comments:  Dempley
join:2006-11-12
La Grange, KY
| InsightBB in the LaGrange area 11/12/06 - First off I am not affiliated with Insight. I just want to inform the other folks having problems in my area since the recent network upgrade. I spoke with a service rep today and this is what I was told: During the recent upgrade there was a problem at the Westport KY server. Due to this very slow d/l & u/l speeds will be experienced. Insight is aware of it and is working on it. | |
|  | k4iqq
join:2001-06-22
Crestwood, KY
| Re: InsightBB in the LaGrange area This is just more BS. After 6 years of their excuses, I outsourced our entire IT business to Blue Ash, Ohio. I threw in the towel on Insight and got BellSouth DSL. You bet it is a lot slower, but it hasn't been off for more than a few seconds in three months. At one time, I had almost 60 service calls in to Insight in a 12 month period. If you want to hear an unbiased opinion in Oldham Cty, call the County Judge's office and tell them your issues with Insight. The first thing they will tell you is that they have had so many complaints that they are advising callers to hook up to BellSouth DSL. | |
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