Review by whyerhead 
UPDATED: 1 year ago
member for 7.9 years, 401 visits, last login: 344 days ago
 Covington,Kenton,KY
 $40 per month
 about 2 days
 "Good mail filtering, uptime is excellent, staff is prompt and responsive, speed is just. wow,"
 "Install contractor sucks. Plain and simple."
 "Buy the 20.0 product. YOU WILL NOT BE SORRY!"
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(ratings match consensus)
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Speed: 20Mbit/sec down 1.4Mbit/sec upstream, Home equipment:Linksys/Cisco CM100 (Modem), Linksys WRT54G (Wireless/Router/Firewall) Dynamic IP.
When I moved from my former address, I demanded an Insight house tech come out to do the install for both my TV and my broadband service due to multiple issues with Utilicomm South (Insight's contractor) I simply did not need the drama they provide. Installation was a breeze between the two Insight techs that came out.
When I made the initial order, I ordered the Insight Broadband 10.0 product due to the non-availability of the Insight 20.0 product. Within 3 weeks of my move, 20.0 was available for an additional $10 on top of the $30 I was paying for 10. I decided to take it immediately, and wow oh wow. Nobody will ever get me off of Insight. This is truly the BEST internet service I have ever had, and Insight just keeps making it better. My speedtests are almost always above my rated speed. (On avg I get 30Mbit down).
I had a representative call me from the phone company to try to get me to switch over to DSL. I asked him if they could run faster than Insight.. the telemarketers response was: "Oh, we're 50% faster than your cable provider, all for $15 a month!" I said "Oh, so you can give me 30 MBit down for $15 a month?" he said "uhhhh, what?"
I responded: "Well, you said you were 50% faster than my current ISP, I am guaranteed a 20Mbit down connection!" He responded: "Uhhh, on the $15 a month deal it's 768kb/down 384kb/up." I said "OH, sorry! Why would I take a downgrade?" and politely hung up..
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