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Member review of Insight Communications


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Reviews:
read 329 reviews (198 positive) (60 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$41 per month avg ($30 to $45)

Speed test results 3 year trend
Review by Matt_31 See Profile
UPDATED: 2 years ago
member for 5.6 years, 377 visits, last login: a few hours ago


Jasper,Dubois,IN
$30 per month
about 20 days
"When it works .. it works good"
"Poor tech Support on phone, need local office people again."
"Service needs overhauled my area."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I knew i was moving and planned to setup service they were there ontime and the tech guy was great. The people over the phone locally were excellent. Ran into a snag and needed real help from the techs in evansville and they were ether burned out from the same questions or didnt want to help. After weeks and weeks of tweaking and new modem I finally discovered the error was my Regal Splitter/Filter. Now things are up to pare and im very happy. I highly recommend this compare to the satellite service I had prior. For 39.99 and 4Mb im prob going to go to plus service due to the extra speed i might get at 6Mb.

    8-1-05

    Service has been real poor for the last 8 months with speeds less then half of advertised, service has also dropped alot. Almost worse then my satellite connection was and that alone is scary.

    4-12-06

    Service is still poor and dropouts still there have been told its locally and theres no plans at the moment to redo things. Also we dont want to even get into the cable boxes. Lets just say .. im real close to going back to satellite for TV. If DSL becomes here soon. I think ill also head that way.

    9-16-06

    After having a small chat with the CEO of insight with him contacting me, The ball got rolling and things now are running like they should have im on day 3 now and service is running at or even at times over what is advertised. Yes its sad the CEO had to contact me but his care and will has changed my mind about a company I felt was a lost cause. With what Mike (the CEO) is doing I feel one day will make Insight a company that is going to be great and while it may not have the extra kick its reliability in the future I hope will be as strong as Mike's will has been.

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