Review by rachus 
UPDATED: 119 days ago
member for 5.5 years, 147 visits, last login: 2 days ago
 Marysville,Clark,IN
 $40 per month (12 month contract)
 about 3 days
 "Extremely stable in my area"
 "I honestly have nothing bad to say about this service"
 "Excellent service, reliable support."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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2 - 3 outages in 3 years and a constant 2+ Mbps practically 24/7. Tech support is more than adequate and in the rare instances where service goes down, it is back up within a 12 hour period maximum. I'm extremely pleased with Insight and am unaffiliated with them. I have worked for 2 different national ISPs, 1 startup DSL company and Charter Communications. My experience with Insight has been nothing but good (in my area).
Thursday, 24 April 08, 03:11 Eastern UPDATE:
OK, I'm back to give the current state of my experience with Insight:
Here are some suggestions BBR has recommended I mention:
• What other options did you consider for broadband:
Community Wireless, however, the speed would have been more than halved and over 2 times the price (in their favor, however, I do realize start-up costs and maturing a new technology in a "rural" area is challenging and I do admire their efforts).
• What SPEED/package did you order, at what monthly price?
Originally ordered/expected 1 Mbps down / 365 kbps up, got it - consistently. Currently getting 10x that for no additional charge. This is really something to behold -- supplier taking care of the consumer. I have nothing but good to say of this company.
• What good or bad experiences most struck you? Being in the IT industry, I sometimes forget to check the simple things. I had what I thought to be a signal issue about 2 - 3 months ago...it was my simple mistake. I'd bought a new router and new modem and mis-configured it. Insight rolled a truck out, the tech arrived on time, I found my silly mistake, apologized, the tech didn't complain a bit, and the service, as usual, back to rock-solid.
The only concern I have at this point, is how long can Insight continue to offer this world-class service without degrading like so many other technology manufacturers / suppliers? Can they keep providing this level of service forever? Well, they have done it for 7 years so far.
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