Review by iamcool2 
UPDATED: 2 years ago
member for 3.5 years, 627 visits, last login: 244 days ago
 Noblesville,Hamilton,IN
 $150 per month
 "10Mbps for $40??"
 "Lack of Speed Options, Tech Support is Clueless, Slow Speeds @ Night"
 "Insight Tech Support Admits Area is Oversold, yet insight is unwilling to fix"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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-What speed did you order, at what monthly price?,
I currently on the basic package (10mbps/1mbps)
-How was the order/install process?,
I ordered Insight Broadband years ago and can’t 100% remember the installation process but I do remember the Tech they sent to my house to install the service did a very professional job and even called me the next day to follow-up and make sure my service was working correctly.
-Static IP, dynamic IP, or PPPoE?,
Dynamic IP, however it only changes if you change your mac address on your router...
-Other bad/good experiences?
This past June insight switched backbone's. The switch was poorly planned and left me without internet service for a week or so. Since the Backbone switch we have been routed Through Atlanta(Used to be routed through Chicago) which makes absolutely no sense... Especially when all the other isp's around here route through Indianapolis or Chicago... It has as well cause the ping times to skyrocket and make gaming horrible.
Update: They fixed the routing for my area about a week ago and now they are routing through Chicago... Ping times are now amazing and the speeds continue to be constantly at the cap.
Update: The area where I live has grown so fast that my node has become overloaded. Speeds now suck and I can't speedtest above 1 meg unless its 2 in the morning. I've reported it to insight many times and they don’t seem to care. It's looking like they are letting our area go downhill now that Comcast is taking over soon.
Update: Can now Speedtest at 9Mbps. Not quite the 10mbps I used to be able to get but a major improvement over 1Mbps. Pings still fluctuate greatly and are considerably high during the day.
Update: Things seem to have degraded farther in the past day or so. Speeds have been dropping in to the 4-5Mbps Range the past couple of days.
Update: After 4pm Speeds drop from 10Megs to around 6-4Megs and Latency Sky rockets. Several Insight Tech's have told me the area is indeed oversold yet Insight does not seem willing to fix the issue. Seems like recently if you call Tech support at night the only people you'll be able to talk to are kids who have no idea what their doing and talk with so much "Ghetto Slang" you can’t even understand what they are trying to say.
Followup comments:  GLIMMER
join:2004-01-17
Urbana, IL | you realize all Tech support for northern indiana and all of IL are routed TO CANADA till after the merger as insight has really given up on the comcast change over areas | |
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