Review by jgegner 
UPDATED: 181 days ago
member for 1.8 years, 471 visits, last login: a few hours ago
 Bowling Green,Warren,KY
 $44 per month
 "Solid, dependable service"
 "Still somewhat pricey, but cheaper than it used to be"
 "If you're considering DSL, get this instead"
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(ratings match consensus)
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I signed up for Insight Broadband in mid-January '06 when it was 4/384, under their offer of $30/mo., with that price guaranteed for one year. My local Insight office still offers this deal because it's so popular. Insight now calls their product Broadband 10.0, since the download speed was increased to 10Mbps in October, 2006, with an upload speed of 1Mbps.
I had considered getting DSL service from BellSouth (now owned by AT&T), but they simply didn't offer the speed I wanted at the price I wanted.
The ordering process was pretty smooth, and it took about five days from the time I placed my order to when the Insight technician arrived at my home to do the installation. The cable modem I have is the RCA DCM425.
I installed an Ethernet card in my computer, plugged the modem into the computer, turned the computer on, and plugged the modem's power cord into an available outlet on my surge protector. As I was going through the registration process using the QIC Assistant software (Insight no longer uses this for broadband registrations), I encountered a problem: the modem would not boot up.
I tried everything that was suggested and nothing worked. What would happen is that all of the indicator lights would flash briefly, and then I would get only one blinking light. I even disconnected the Ethernet connection and hooked the modem up to my computer using the USB connection, and that didn't work either.
I called my local Insight office, and told the service rep what my problem was and he told me to give him the MAC address of the modem, and still nothing worked. About a week later, I woke up one morning and found the modem was fully working (how this happened, I don't know). I then went to complete the unfinished registration process, and to my dismay, the QIC software would not allow me to set up an insightbb.com e-mail account. I've since gotten a free Hotmail account so I can have e-mail access.
For the most part, the service does work as advertised, but depending upon the time of day, the amount of network traffic, etc., download speeds can slow to a crawl. Overall, though, I'm happy with it.
UPDATE 2/8/2008: I just read earlier today here on DSL Reports that Insight is now offering a new speed tier across their entire Kentucky/Indiana footprint with download speeds of up to 20Mbps, and upload speeds of up to 1.5Mbps for an additional $20 per month. However, this new speed tier will initially be made available to Insight Broadband customers on a first-come, first-served basis.
IMO, while I believe that the additional speed tier offering is a great idea, I don't think that it's worth paying an additional $20/month just to get a 10Mbps increase in speed. I'm paying enough already just for 10Mbps service. If Insight offered this new speed tier for just $10 more per month, I would consider getting it. What Insight should have done is offered existing Broadband 10.0 customers the option of upgrading to the new tier for little or no cost, instead of their usual practice to nickel and dime customers every time they offer a new product or service.
Just my two cents.
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