Review by Rambo76098
Good "Solid Connection"
- Location: Reynoldsburg,Franklin,OH
- Cost: $48 per month
Bad "Customer Service Lackluster, Area needs upgrades"
Overall "Would Avoid if U-Verse or FiOS is available"
|Pre Sales information:|
Value for money:
Had Insight for a year in my apartment, connection was reliable and speeds were consistently right at the advertised package level, usually got 6.5MBPS on a 7MBPS connection.
The area unfortunately is owned by TWC and leased to Insight. I'm not sure why this arrangement is in place, but regardless it is. Because of it, neither TWC or Insight are interested in upgrading the infrastructure, so we are stuck with 15MBPS max for $63/mo. Columbus is Insight's red headed step child as we never get any of the stuff they advertise for all their other areas, such as DOCSIS 3 upgrades offering up to 50MBPS.
Their customer service was quite unfriendly and never seemed interested in keeping my business. I gave them the chance to move my service to my new condo if they would match AT&T's monthly price and waive the installation fee, but they refused, so I returned their equipment and never looked back!
member for 11.7 years, 1025 visits, last login: a few hours ago
updated 3.5 years ago