Review by bobs94
Good "Works most of the time."
- Location: Louisville,Jefferson,KY
- Cost: $45 per month (12 month contract)
- Install: about 2 days
Bad "Four day wait for earliest service call."
Overall "Horrible customer service."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've had 20MB internet service with Insight for seven months. I decided to upgrade to 30MB and was told it required a service call so the tech could verify that my equipment could handle the upgrade. I told them that was not needed as I have a UBEE doc 3.0 modem that can easily handle the upgrade and that I was unwilling to pay $20 to have a tech look at my modem to verify. After all, they have all the information they need on my modem at their service center. In the end, they lost their chance to upgrade me and make more money because of thier dumb policy.
member for 3.2 years, 110 visits, last login: 1.5 years ago
lodged 1.5 years ago