 Review by thebombs12 
Posted: 1.3 years ago
member for 8.1 years, 2033 visits, last login: 60 days ago
 San Francisco,San Francisco,CA
 $36 per month
 "Great speeds and steady connection, 10Mbps down/768kbps up"
 "Experienced a few provisioning problems during the RCN/Astound transition"
 "Ultra competitive company gives customers great value"
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I am very happy with my connection with Astound. I am on their promotional plan of $36.95/month with no contracts and I bring my own modem.
I also received a speed bump since I was grandfathered into the 10Mbps download speed without additional fees from RCN, before they sold it to Astound.
Things were a little bumpy during the first few months of the RCN/Astound (Wave Broadband) transition that I was unhappy with. The first time my modem was accidentally unprovisioned by someone it took tech support 30 minutes to figure out my modem was not registered on their network. My connection was out for almost an entire day and I didn't realize this until I got home. The next time around when it happened I knew exactly what to tell the tech to look for and I was off in a matter of minutes. The rep was shocked that I knew what I was talking about before he even started troubleshooting!! :-P They explained to me that the issue had something to do with my using my own modem. Their internal system flagged it for removal but I was ensured it would not happen again.
Overall I am completely satisfied with my connection. Disruptions are extremely minimal and I never had a major outage that lasted more than an hour. This company is pretty small compared to Comcast and I get great download/upload speeds.
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Astound Broadband
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