 Review by sechs 
Posted: 184 days ago
member for 8.3 years, 2617 visits, last login: a few hours ago
 San Mateo,San Mateo,CA
 $30 per month (12 month contract)
 about 14 days
 "Not Comcast"
 "It's Cable"
 "Cheaper than Comcast, but not really better than DSL."
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First step was to get into Astound's database. No previous resident here had Astound or RCN, and because it faces a street that Astound does not service, it was marked as unserviceable. However, all utilities come from poles on the cross-street, which Astound does service. I had to go into their storefront shop to get someone to put in an order to engineering to check if my house was serviceable -- which, of course, it is.
Installer came as described, but seemed to only kind of know what he was doing. He didn't bring a ladder tall enough to reach to the roof of my two-story, and didn't appear to have spikes for poll climbing. He cracked a piece of wood in the utility cabinet, and the install job, over all, was sloppy.
After ghosting problems on the TV side and mysterious internet drops, had a second truck roll. Technician tightened the connection at poll, which was apparently very loose, and replaced the five-way tap on the premises side with a simple splitter.
I appear to be on the same node as several nearby apartment complexes, and there is sometimes a distinct evening slow down. Even during the day, while pings aren't high, web pages will load slowly. DNS is slow and sometimes doesn't resolve at all. The e-mail service is a spam magnet.
Customer service is poor. Most of the time, I end up talking to someone in Washington State.
Once my one-year promo rate is up, I'll probably switch to DSL, which has served me well for many years in the past.
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Astound Broadband
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