Review by roreglia
Good "Cable TV, Internet service, and install technicians excellent"
- Location: San Francisco,San Francisco,CA
- Cost: $200 per month (month by month)
Bad "Astound Home Phone Service unreliable--problem for almost two years."
Overall "I would give a top rating except for home phone service and support."
|Pre Sales information:|
Value for money:
UPDATE: home phone service continues to be unreliable; Internet and cable TV are good. Three requests for escalation to supervisor have been unanswered.
I had RCN cable TV, telephone, and Internet service install about 10 years ago. Ownership was transferred to Astound several years ago. The installation was excellent and all services were reliable until about a year ago.
The phone lines were originally POTS lines--plain old telephone service. About a year ago noise on the lines became so bad the it was impossible to send a fax. I agreed to have a new cable modem installed with VoIP service. Line quality has been great but the connection fails on a regular basis. A reset of the modem solves the problem. Time between failures has varied from 3 weeks to 2 days. Currently it is failing on a weekly basis.
Repeated visits from technicians simply confirm that the line quality is good. While one technician did call and say that there was excessive noise in the network I connect to, Astound has been unable to correct the problem and does not seem to be escalating the issue to other technicians.
member for 9.9 years, 12 visits, last login: 137 days ago
updated 137 days ago