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Primus Telecommunications Canada Inc. page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 86 reviews (31 good) (39 bad)
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Review by (hidden by request)

  • Location: l5r2m
  • Cost: $30 per month
Overall "FALSE ADVERTISEMENT FOR FREE UNLIMITED LONG DISTANCE NORTH AMERICA"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:



I was attracted to Primus Talkbroadband (phone over internet) because of
the Free Unlimited Long Distance North America is included in their program

My 2nd billing statement showed a charge of $31 for long distance. I
called, and their representative promised an adjustment to reverse the
charge
My 3rd billing statement showed a credit to of $31 ,to reverse the previous
charge so I thought everything is ok now that they realized their mistake
. Unknown to me , they sneaked a little statement in the last page of the
bill (where nobody paid attention to) announcing the charge from certain
date , to certain numbers (numbers I call the most)
My 4th billing statement again showed a charge of $29 for long distance.
Since I was out of the country, the bill was unpaid.
My 5th billing came with another charge for long distance. I called them,
their representative said that in the 3rd statement, they informed me
that their will be charges .

And then they suspended my phone. I don't have much power against them
except paying the bill,
*
*
*BUT I WANT EVERYBODY TO KNOW THEIR PRACTICE: FALSE ADVERTISEMENT ON
THEIR WEBSITE *
--
*Anne Thuan Trieu*

(review was emailed from domain gmail.com)
lodged 1.9 years ago

Comments:

Annet T

@rogers.com

Primus unlimited long distance plan: MISLEADING AND SNEAKY

I was attracted to Primus Talkbroadband (phone over internet) because of the Free Unlimited Long Distance North America is included in their program

My 2nd billing statement showed a charge of $31 for long distance. I called, and their representative promised an adjustment to reverse the charge
My 3rd billing statement showed a credit to of $31 ,to reverse the previous charge so I thought everything is ok now that they realized their mistake . Unknown to me , they sneaked a little statement in the last page of the bill (where nobody paid attention to) announcing the charge from certain date , to certain numbers (numbers I call the most)
My 4th billing statement again showed a charge of $29 for long distance. Since I was out of the country, the bill was unpaid.
My 5th billing came with another charge for long distance. I called them, their representative said that in the 3rd statement, they informed me that their will be charges .

And then they suspended my phone. I don't have much power against them except paying the bill, BUT I WANT TO SAY THEY COMMITTED FALSE ADVERTISEMENT.