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Review by seanfordyce See Profile

  • Location: Ottawa, ON, Canada
  • Cost Contract price not specified.
Worst move of services nightmare 3 weeks no service and lies
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Installation booked April 1 for April 22.

On April 23 advised Primus internet still at old address & no phone at new. They said issue was internal wiring. After disconnecting all internal wiring no dialtone. Phone service finally installed May 4. No internet-primus blamed Bell but tech who attended May 4 said Primus had not included internet provisioning. Confirmed by Primus later. Primus provisioned on May 5. Internet date set for May 8 but no service. Troubleshooting done that day but manager Pedran (Edmonton) delayed ticket for 2 days without justification on May 9. On May 10, 18 days after service was to be completed, Primus finally sent repair ticket to Bell. Primus had lied to us that ticket already with Bell on May 8 blaming Bell when they had not sent it when problem was internal. The cost of this to us is huge & being lied to made worse as we repeated troubleshooting several times a day thinking we could get a connection only to find they had lied and never told Bell.



member for 10.8 years, driveby review (so far)
lodged 10.8 years ago