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Review by Bye internet See Profile

  • Location: canada
  • Cost Contract price not specified.
Great customer phone service; sincere desire to resolve problems.
Problems unresolved; the problem was old Bell lines, incapable of supporting both phone and High Speed Internet
Ahead of Bell and Acanac, at least they sent a lineman, who gave me a direct report. However, the problems were never resolved.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I appreciated the honestly of the lineman. The lineman told me that my old homeline was incapable of supporting both Phone and High Speed Internet. (Why hadn't Bell or Acanac told me this?) In their effort, Primus sometimes left me without phone, in order to provide my internet, or vice versa.

At least Primus did not charge me for services they were unable to provide. [But I want those services!] And at least they sent a lineman (unlike Bell or Acanac).

member for 12.1 years, driveby review (so far)
lodged 10.4 years ago