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Review by tedv See Profile

  • Location: Oshawa, ON, Canada
  • Cost: $49 per month
  • Install: about 7 days
  • No Cap
  • Telco party Bell Canada
Reliable

I had Primus for 4+ years and just cancelled my service last week. I was on the 5/1Mbs unlimited package. Speed were about 3.5/.6Mbps, but that was blamed on old copper in out area. Seeing that Bell user in the neighborhood were getting the same, I left it. When Bell came around and cleaned up the copper for the Fibe roll out, my speed went up to the advertised 5Mbs down, but I never got more than .6Mbs up.

Over the 4+ years, we had about 3 outages, with the longest being about 4 hours.

The biggest complaint I have with Primus, is their auto debit payment system. They do not bill on the same day of the month, but on a 30 day cycle. This meant that sometimes the day fell on the last day of the month, when I had my bank setup to transfer the money into the account for the first of the month.

member for 18.9 years, 27 visits, last login: 9.9 years ago
lodged 10.1 years ago


Walidbazzi
@telus.net

Walidbazzi

Anon

Worse Service ever

signed up on October 10 2013 , until now i dont have the phone or the internet working, forgot about contacting me initially , did not send me the modem , i had to phone few times to get someone to deliver the new modem ,,,,,, anyway wrong decision , bad first impression, I am calling in the next 24 hours to cancel , i dont want to deal with a company who doe snot know how ot attract customers and make a first good impression