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Review by tinhead 
UPDATED: 133 days ago
member for 8 years, 1085 visits, last login: a few hours ago
 New York,New York,NY
 $45 per month
 "Local to Manhattan only thru TWC and an alternate to Road Runner or Earthlink.."
 "None yet"
 "Love the new lower latency and keeping business here in NYC, USA!"
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I switched from Earthlink to NYCT provided over TWC's network. Since NYCT is local I jump off TWC's network quickly. Just a phone call to TWC and a reboot and viola! I've got better service! Kinda like magic.
So far the service is better by having less hops and by the lower latency which is consistently 10-12ms! Earthlinks' was 30 to 90ms+. Measured by Ping Plotter. I do get some lower speed tests but after testing once, the 2nd is always higher by at least double! I've even hit about 8500mbs! Never did that with Earthlink.
My routing with Earthlink took me thru Pasadena and Atlanta while at NYCT.net I never leave NYC. Now that's local! I'm a very happy camper now. My new VoIP works great too!
I'm on a line monitor from BBR to keep things honest. Thanks BBR!
Wow I forgot about customer service! I called a few times and was on hold for less than 5 minutes every time! Once, I got an immediate answer and thought I had the wrong number.
The people here are competent and helpful. Not like TWC at all! This alone is worth switching for. They also explained to me that they use TWC to get to their own network and are separate than TWC once you're there. They sell DSL also and have a business class service as well. They only do Manhattan from what I read.
If you must do cable in NYC this is the only way to go! Unfortunately the installs are done by TWC so don't blame NYCT for the bad TWC service.
Update-3/12/08
I had some connection issues and experienced really low download speeds while uploads were unchanged. I decided to call support @ NYCT and was given TWC's tier3, or level3, phone number in upstate NY. That eliminated the dumb down first level of support that can't understand why I can't reboot my modem while they hold on since I'm using VoIP! That is priceless support since it saves time & tempers! Oh, my problem was in my VoIP equipment. An ATA was slowing my download speeds to a crawl. I reconfigured my setup (put the ATA behind router and port forwarded) and viola, normal 8/475 speeds!
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New York Connect
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