Review by rothrock 
member for 11.9 years, 256 visits, last login: 7.1 years ago
lodged 11.9 years ago
 Montville,Morris,NJ
 $49 per month- (24 month contract)
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This is about my experience with Flashcom in northern New Jersey. I signed
up for Flashcom DSL service in the beginning of January. They said it would
take 4-6 weeks for Bell Atlantic to install the line. After 5 weeks the
Bell Atlantic installer came and installed the line in about 4 hours. This
was last Friday evening (2/18/00). Northpoint contacted me Saturday morning
via email notifying me that Bell Atlantic did their job and that I would be
contacted again shortly with a proposed date for the Northpoint tech to come
out. Later that same day I received an email with a date for Wednesday
(2/23/00). The installer's name was Tommy, and he did a great job in
getting me up and running immediately. I had my network all set and after
about 1.5 hours of him running the line and testing it we plugged it in and
it was great. I bought the 416/208 package and I am consistantly getting
408Kbits/sec no matter what time of day it is. My only complaint with
Flashcom is that it took about 20 minutes of hold time on average to get
through to anyone alive. I am know setting my fiance up with DSL in her
apartment and I have chosen Phoenix Networks to provide the service along
with Northpoint. Through my research I believe Phoenix is a better ISP than
Flashcom and has a LOT better customer service. I repeat, a LOT better...
Flashcom would be a lot better if they could only improve on their customer
service.
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