Review by goober22
Good "Good price"
- Location: Panama City,Bay,FL
- Cost: $101 per month
- Install: about 4 days
Bad "Discontinued services, prices increases, average speeds"
Overall "Okay value, WOW seems like a budget company - cheap!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
This review is a bit late in coming. Knology provides TV, Internet & Phone service in selected areas of GA, FL, SC, AL & TN. I originally signed up for service in Dec. 2001 after @home announced they were going belly-up. I had Comcast for tv/net & Bellsouth for phone. I called and scheduled to move all 3 service over to them. They offer bundle discounts; the more you have with them, the bigger the discount. I ended up saving about $15 per month at that time.
At that time, the speed was 1500/256 and included a dynamic IP. I received a promo rate of $34.95 per month (including modem) for 1 year. After that, it went to $39.95. The installer came out 4 days after order and hooked everything up except the phone. We had to wait another 7 days for Bellsouth to port the phone number over. A week later, another tech came out and moved the phone lines over. No problems and all 3 services have been rock solid.
More recently, the speed was increased up to 2048/256 last summer (2003). They added a phone switch in the central time zone (originally they only had one in the eastern zone). Now our Caller ID reads the correct times. They offer newsfeeds thru Supernews. There are no download caps but they limit you to 2 connections and a max of 500kbps each. Not really a problem since Comcast has a 1GB monthly cap. Service also includes 7 email addresses, webmail and 10mb webspace. They are also "home network friendly". While they don't do tech support for LANs, they tell you that you are welcome to setup and connect a home LAN to the system.
I did recently move my TV service back to Comcast. I still have internet & phone with Knology. Price was the main reason for moving the TV back, as well as the availability of a few additional channels. Both offer the Explorer 8000 DVR. Knology wants $14.95 a month, Comcast $9.95 for it. Comcast also has HDTV available for $5 per month. Knology does not have it yet here but has stated that it will be $9.95 when they do. Knology's addition digital box rental is $7.68 compared to Comcast at $6.95. Additionally, Comcast offers a few more channels over Knology, that our family watches as well. After I moved the TV service, the internet fee did go up $10 to $49.95 a month (it is $59.95 standalone). Circuit City had a sale though on the Motorola SB5100 for $40. I purchased it and turned in the Scientific Atlanta modem that Knology supplied. It knocked $4 off the bill to $45.95. That compares to Comcast's $42.95 fee but Comcast has that 1GB newsgroup cap as well as an unspecified download limit for "too much bandwidth". If I was to move the Tv back, the internet fee would drop to $35.95 per month.
Overall, I highly recommend Knology for internet and phone. Both have been trouble free and are competitively priced. I think they have fallen a little behind on the TV side (for content and especially price) but if that should improve, I would have no hesitation in returning to them.
I have since moved my tv services back to Knology. They recently rolled out their HDTV service and price-matched Comcast for dvr/hd services. Just last week I replaced both standalone boxes with the recently released SA 8000HD combo box. It works great and the price was only $12.95 for the combined dvr/hd service. PPV has been replaced with InDemand PPV which opens the door for the InDemand sports packages hopefully soon. The customer rep, April, did a great job too. They have really stepped up to the plate with the tv service and I am very happy. Highly recommended.
-UPDATE - 06/23/2004
SA8000HD box still going strong. I have not had any problems with Knology service or support. The only time I had to call tech support was when I picked up my own modem (Moto 5100 on sale for $40), called support and gave them the new MAC, synced up within 5 minutes, no problem. Service is now $35.95 a month. Highly Recommended.
-UPDATE - 07/17-2013
Switched to Directv for TV when they launched the HD sats & I haven't looked back! Knology, now WOW charges an HD/DVR fee for EACH one of these receivers you have. For the price I was paying them, I now have 6 HD/DVRs & 2 reg STBs with Directv. The WOW TV package is overpriced and has limited HD content.
Phone is still decent. As soon as the Knology takeover occurred, WOW dropped usenet support. This si something I've had & used since signing up with Knology. My bill stayed the same so I now have less service for the same price!?
They only offer 25Mbps as they fastest internet consumer speed yet Comcast here has 50Mbps and an optional 100Mbps offering.
Reading the WOW forums and it seems like the UltraTV option is a train wreck. I plan on dropping WOW as soon as I can and move to Comcast. At least I'll get faster speeds for the same price!
UPDATE - 01/11/2014
Not a happy camper. WOW continues to drop channels. Dropped usenet and noen of this was compensated with a price credit. They even sent me a bill telling me to "rest assured my services were the same as I had with Knology". Yet they are not as they dropped some.
Decided to move to Comcast for internet where I can get 50Mbps compared to WOWs 25. I'll move my phone to voip 3rd provider and my TV is with DirecTV now. I'll end up paying the same price but get twice the speed, basic TV channels w/HBO and still have phone for the same price I pay now. WOW phone/net is 102 a month. Comcast net with basic TV w/HBO is 82 after promo. Voip is 20. So for same 102 I can get 50Mbps, backup basic TV & phone. Goodbye WOW!
WOW is a good name for them, you slap your forehead and say, "WOW, how messed up is this company"!
member for 12.2 years, 3651 visits, last login: a few hours ago
updated 62 days ago