Review by DJ
Good "Service stays on, albeit slow during peak times"
- Location: Columbus,Muscogee,GA
- Cost: $84 per month
- Install: about 12 days
Bad "Terrible hold times for tech support, aka, tech support for former Knology customers"
Overall "I'll be moving soon to an area not serviced by WOW/Knology, won't look back."
Value for money:
(ratings match consensus)
UPDATE 9/29/2013: I have tried my best to hold off updating this ISP review with negative remarks, but our recent phone outage broke the camel's back.
Our phone stopped working Friday evening 9/20. We still have the old outside voice terminal, so troubleshooting is a snap... Just plug in a corded phone to the test jack tells me everything. No dial tone at the test jack. I tried calling tech support Sunday morning. After 35 minutes on hold on my company cell phone, I hung up. I tried again Sunday evening, same thing. I've got better things to do than sit around a phone praying for someone to pick up. I tried yet again Monday morning while at work, where I work outside and can keep the phone in my shirt pocket on speaker. It took 45 MINUTES for someone to pick up, which is absolutely ridiculous. In the past, when it was Knology, we never had to call support for phone issues because they monitored the terminals remotely for issues, and automatically dispatched a tech when something was detected. That's why I waited until Sunday to call, thinking they would've sent someone. We've had techs visit our home unexpectedly on Sundays to troubleshoot the terminal, so I figured they'd do the same. WRONG. Different company, different operations, I guess.
As far as the internet, prior to the announcement WOW was buying Knology, internet speeds were rock solid all hours, all days of the week. Not long after the announcement, speeds slowly started to decline. Now, peak times and weekends I never dare run a test. When I do, it's in the 3-5 Mbps range. I'm on the 15/2 plan. The speed, or lack thereof, is noticeable during any sustained download. I will not call in to tech support for this since the internet still works, just not as snappy as I remember it used to be.
Now for tech support. The few times I ever had to call Knology tech support, a rep was on the phone after the first ring, every single time. Now, as mentioned above, an undetermined amount of time, which means an exhaustive wait. I tried calling the "other" number for WOW, which is for the native WOW territories in the MW. Guess what, one ring and a rep was on the phone, on Sunday evening. When I gave her my information, she apologized and said she couldn't help me because I was in the newly acquired Knology territory, and gave me the 877-KNOLOGY number to call. That's the same number I tried calling already with the endless "We're changing the way you think about cable companies" loop. Nauseating.
Well, my family is set to be moving to a new town soon, in the pursuit of a bigger home with lower cost of living. We've found a great place in a nice small town about an hour away, which is serviced by another mid-sized cable company. I've already checked for QoS in the area and it's a LOT better than what Columbus gets with WOW. Looking forward to the change.
--END OF UPDATE-->
We have Knology's Digital Phone and HS Internet bundle for $84/month. The phone service is crystal clear. The internet reliability is easily 99.9%. There are sporadic outages occasionally, but they are almost always very short in duration.
As we live right in the middle of the city where it's very densely populated, I was a little hesitant on ordering the internet from a cable provider, but Knology obviously has our area properly balanced as I never see speeds drop below the rated 12 Mbps. In fact, speeds are usually in the 15-20 Mbps range, even during peak times. They've upgraded the network for DOCSIS 3.0.
I don't have their CATV services, as I'm a DirecTV employee and receive the service for an unbeatable price . However, I am very happy that Knology offers bundled rates when just two services are ordered. Most other companies require you to sign up for three services before they offer any real price reductions.
Knology will continue to my service provider for the indefinite future if they keep up the good work!
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updated 161 days ago