Review by goalieskates 
Posted: 363 days ago
member for 5.1 years, 1465 visits, last login: a few hours ago
 Knoxville,Knox,TN
 Contract price not specified.
 "almost no downtime, good customer service"
 "not quite as fast"
 "May not be the fastest, but we're happy"
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We moved to Knology after having had internet service with BellSouth (now AT&T) for a number of years followed by ComCast.
BellSouth DSL went through a phase where emails were lost, service was frequently interrupted and customer service might as well have been a whole separate company, since you were shunted from one department to another to resolve problems and had to start over each time. We got frustrated, they were rude (do you really want to hear "we can't" from a cs rep?), and we gave up.
This led to the move to ComCast, which was faster but again had customer service issues including mystery charges (everything was extra) that finally drove us to look for alternatives.
Enter Knology. It's not quite as fancy as ComCast, and not quite as fast. However, it's also less expensive than ComCast after CC's teaser rates expired.
Customer service is extremely responsive and wonder of wonders, it's American. Also, the service is rock-solid, unlike AT&T. Emails go through, and there has been almost no downtime since we made the switch. When they had their flirtation with NebuAd, I complained and when normal customer service couldn't address my concerns, they bucked the problem higher and I was able to speak with real people in the corporate office.
The associated telephone service is landline based, not VOIP like ComCast. The VOIP wasn't so terrible, really, but ComCast, like AT&T, appeared to not have fully integrated their telephone service with their cable offerings or internet, and it was another frustrating exercise of being shunted from one department to another. Knology on the other hand has resolved minor glitches smoothly and offers all the same extras.
A word about installation: When we moved to ComCast we got a new installation that was pretty hokey, where they wrapped and stapled cable across two sides of our house right up to the front door. It was your typical "old tires in the front yard" redneck look. When we moved to Knology, they completely reinstalled and did so in a professional and unobtrusive manner.
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Knology
