Review by firefox360 
UPDATED: 269 days ago
member for 5.3 years, 137 visits, last login: 121 days ago
 Canada
 $29 per month
 about 7 days
 Bell Canada
 "Good prices, reliable & stable connection."
 "Non-existant customer service."
 "Good if you're not the type to complain or ask for help, otherwise look elsewhere."
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I am on the residential DSL service, and have been with AEI for many years now. The actual DSL service itself is decent and reliable, however AEI's customer service is extremely poor. Don't expect any help if you're looking for email support; phone support is below average if you manage to reach them, otherwise you can leave voice mail messages to your hearts content.
I recently inquired about having my profile boosted up after seeing that there is potential for it to be higher (I'm currently stuck on the 1.5Mbps profile). After sending off an email, I received a reply a while later after a week or so, telling me that they'll "look into it", and that was that. There has been no changes thus far, and no further reply from them.
There are much better alternatives out there that are either the same price or cheaper.
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AEI Internet
