| Review by wolddj |
member for 2 years, 8 visits, last login: 1.5 years ago
updated 1.5 years ago
- Contract price not specified.
- "Run away from this ISP"
- "Stay very far away from them"
Value for money:
Customer service lacking. They merged with Partnership Broadband and IP and DNS addresses quit working. Multiple e-mail requests get you sent to back of tech support list. That's their statement on tech replies. Voice message at Skybeam claims outages were caused storms. No tech support by phone. I live nearly 75 miles from where the storms were so I'm not buying it. Especially when I do IP address lookup and the addresses appear to have been disabled. Five days without service, which was billed against my credit card, and I'm already looking at finding another ISP.
Today is Nov. 2, 2011. I called Skybeam to verify that they cancelled my account as a result of my e-mail message to the billing and sales department that was sent 2 weeks ago. No reply the e-mail. I'm glad I called. The account hadn't been cancelled. Hopefully it has been now. Really crappy customer service. Stay away from Skybeam.
Re: poor service in Glenn heights, tx Skybeam finally called be after the BBB contacted them. They scheduled a tech to come out and try to fix the problem. HOWEVER...I'll be without connectivity for over 15 days by the date they scheduled me. They get one shot to resolve it or the tech takes the equipment with him.
Re: poor service in Glenn heights, tx Thank for that information. So I guess I too need contact the BBB to get some action. I'm in Arlington today maybe I need to pay them a visit.
Skybeam Internet Provider I live in the Aledo, Texas area. Skybeam bought out Unite Wireless over a year ago, is when my problems had started. I too have been experiencing sluggish internet downloads, but the storm we had last Sunday morning on May 1, 2011 was the straw that broked the camels back. I called Skybeam Sunday morning at 9:50am, to which an outgoing message said their hours of operation on Sunday was 10:00am to ?. I called again at 10:00am sharp, and punched option 2 for Technical Support, only to get a message they were experiencing a high volume of calls, to push option 1 or 2 to have your phone call returned from the next available representative. I have been waiting almost 2 days for that next available representative to call me. There's no one to talk to. I have written them twice and have yet to get a returned email. Skybeam SUCKS. From what I have read so far, they went out and purchased several small internet providers in hopes to gain a larger group of customers. I've seen this in the business World too many times, where 99% of those businesses with the power to purchase run out of financial power to maintain what they have. Since I pay monthly opposed to annually like I did with the previous Owner, I will only lose about $30. Moot point to spend any time fighting a broke internet provider. I guess they had not planned on their major towers in the south area of DFW would be 100% fail safe. They are broke as broke can be. They cannot maintain what they have other than cashing payment checks. Remember this, payments are made 30 days in advance. Good luck. Now I need to find a wireless provider that can reach me in the Aledo, Texas area.
Re: Skybeam Internet Provider Thanks worlddj, no one answered the office#, but I did speak to a person named "Missy" on the cell# you provided. She was very helpful in saying their crews are working on it and she has created a "ticket" even though I am part of the network outage. She said she would send me an email on the update, but could not provide an estimated restore.
So we shall see...
Re: Skybeam Internet Provider Update: Missy with Skybeam Customer Care sent me an email for me to reset my unit. I did, and it's working again. She did tell me that I will be getting a credit for the days I was out of service.
Thanks again worlddj
Re: Skybeam Internet Provider You're welcome! In fact when the tech showed up at my house on 5/6 he input IP and DSN addresses for Skybeam and my system was up and functioning again. I have contended all along that someone turned off the Partnership Broadband addresses without telling customers what the new addresses were.
Skybeam really sucks. Was told antenna was too low... wrong... Direct line of site. Was told Computer was incompatible.. Wrong.. I am running a brand new Gateway with Windows 7. Was told a Tech would come out and check my signal.. Wrong. One never showed. Tired of this crap. I am switching. Be warned. Skybeam SUCKS!! with a capital S.
11/10/2011 4:29 AM GMT 22.214.171.124 0.62 Mb/s 0.16 Mb/s 43 ms Fort Worth, TX 50 mi Image
11/6/2011 8:53 PM GMT 126.96.36.199 0.45 Mb/s 0.11 Mb/s 50 ms Temple, TX ~ 100 mi Image
10/27/2011 10:41 PM GMT 188.8.131.52 1.29 Mb/s 0.20 Mb/s 33 ms Fort Worth, TX 50 mi Image
10/25/2011 11:57 AM GMT 184.108.40.206 0.54 Mb/s 0.15 Mb/s 43 ms Oklahoma City, OK ~ 200 mi Image
10/25/2011 3:42 AM GMT 220.127.116.11 1.14 Mb/s 0.12 Mb/s 63 ms Dallas, TX ~ 50 mi Image
10/23/2011 3:20 PM GMT 18.104.22.168 0.99 Mb/s 0.13 Mb/s 56 ms Temple, TX ~ 100 mi Image
10/22/2011 2:01 PM GMT 22.214.171.124 0.46 Mb/s 0.19 Mb/s 81 ms Fort Worth, TX 50 mi Image
10/22/2011 1:58 PM GMT 126.96.36.199 0.38 Mb/s 0.16 Mb/s 55 ms Oklahoma City, OK ~ 200 mi Image
10/20/2011 10:35 PM GMT 188.8.131.52 1.31 Mb/s 0.15 Mb/s 43 ms Fort Worth, TX 50 mi Image
10/19/2011 11:07 PM GMT 184.108.40.206 1.29 Mb/s 0.22 Mb/s 61 ms Fort Worth, TX 50 mi Image
10/18/2011 10:47 PM GMT 220.127.116.11 1.03 Mb/s 0.09 Mb/s 56 ms Temple, TX ~ 100 mi Image
10/18/2011 11:50 AM GMT 18.104.22.168 1.27 Mb/s 0.18 Mb/s 41 ms Fort Worth, TX 50 mi Image
10/17/2011 11:31 PM GMT 22.214.171.124 0.44 Mb/s 0.14 Mb/s 45 ms Fort Worth, TX 50 mi Image
10/17/2011 11:30 PM GMT 126.96.36.199 0.31 Mb/s 0.17 Mb/s 45 ms Fort Worth, TX 50 mi Image
10/17/2011 10:08 PM GMT 188.8.131.52 0.67 Mb/s 0.24 Mb/s 52 ms Dallas, TX ~ 50 mi Image
10/17/2011 9:51 PM GMT 184.108.40.206 0.66 Mb/s 0.17 Mb/s 40 ms Fort Worth, TX 50 mi Image
10/17/2011 9:39 PM GMT 220.127.116.11 0.46 Mb/s 0.06 Mb/s 55 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 9:13 PM GMT 18.104.22.168 0.40 Mb/s 0.22 Mb/s 43 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 9:11 PM GMT 22.214.171.124 0.40 Mb/s 0.14 Mb/s 48 ms Fort Worth, TX 50 mi Image
10/17/2011 7:42 PM GMT 126.96.36.199 0.55 Mb/s 0.14 Mb/s 73 ms Fort Worth, TX 50 mi Image
10/17/2011 12:04 PM GMT 188.8.131.52 1.35 Mb/s 0.25 Mb/s 35 ms Temple, TX ~ 100 mi Image
10/17/2011 11:36 AM GMT 184.108.40.206 1.22 Mb/s 0.23 Mb/s 39 ms Fort Worth, TX 50 mi Image
10/17/2011 2:15 AM GMT 220.127.116.11 0.27 Mb/s 0.08 Mb/s 46 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 2:03 AM GMT 18.104.22.168 0.16 Mb/s 0.08 Mb/s 133 ms Temple, TX ~ 100 mi Image
10/17/2011 1:40 AM GMT 22.214.171.124 0.33 Mb/s 0.04 Mb/s 87 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 1:35 AM GMT 126.96.36.199 0.52 Mb/s 0.15 Mb/s 55 ms Fort Worth, TX 50 mi Image
10/17/2011 1:33 AM GMT 188.8.131.52 0.58 Mb/s 0.06 Mb/s 65 ms Temple, TX ~ 100 mi Image
10/16/2011 12:35 AM GMT 184.108.40.206 0.79 Mb/s 0.15 Mb/s 30 ms Fort Worth, TX 50 mi Image