Review by Angela.Piper
(review was emailed from domain parexel.com)
lodged 158 days ago
 46970
 $40 per month "Reasonable cost" "Service, reliability, company's ethics" "Anyone considering using Omnicity, should be do so with caution."
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Hello, I am writing to provide a review of Omnicity Broadband internet for
rural areas.
Let me start by saying that we had reliable consistent service for the first 8-10 months, speeds were good, and cost was comparable ($40-50/month). However, we were then suddenly and then inexplicably without service, which was never restored. Apparently, Omnicity was illegally providing service off a tower (the owner of which they were, and I believe still are, in a legal battle with). Omnicity was not forthcoming regarding the reason for the
outage, but were clear that it could be days, weeks, or even months until service was restored. This was specifically a huge issue for me, as I telecommute, and MUST have high speed internet access to perform my job. I explained this to them, and while they sent technicians out a few times (within a day of reported issues each time) to redirect our signal to a new tower as their equipment required "line of sight" connections, they were unable to get a good connection that would provide any kind of reliable service.
Finally, (and I'm sure against the directions of his organization) as I was desperate and in tears, explaining that this internet issue was going to result in the loss of my job, the technician hinted that there was another internet provider in the area, and provided a name. While the technician was not correct in the name of the other organization providing service, after many desperate phone calls with other rural providers, I found the right company and discovered that, indeed, it was his tower from which they had been providing me service illegally. He was able to quickly provide me service - cheaper, faster and more reliable - than Omnicity ever provided.
Finally, after I officially cancelled my service with Omnicity, I had to contact them several times regarding my final bill, as I didn't feel I should have to pay given that for the last 2-3 weeks I had NO service, or very limited and unreliable service. They did relent on this point.
However, they did not ever contact me about picking up their equipment. I called them and emailed them about returning equipment, even leaving it available to be picked up. They never responded or otherwise contacted me to pick up their equipment. Eventually, I stopped pursuing this. We actually moved and rented the home where service was provided. Then, months later, they contacted me saying that we never returned the equipment. I explained the equipment was still on the tower at the residence (and another item was left inside the residence), but that we no longer lived there. I advised that they could pick up the equipment and to contact the people in the house (and provided contact information). Then, with no other contact, we received a bill for 'unreturned equipment'. Upon calling them, they indicated they were able to get the equipment from the tower but other equipment was not returned. This customer service individual appeared unaware that we provided contact information for the new residents, and also would not return to get equipment. We must pay the bill or ship the equipment back on our own dime.
Long story, short. They are not professional, with poor communication, and obviously poor tracking. They were willing to allow me to lose my job, instead of helping me provide a solution to my internet issue. Anyone should be quite cautious if working with Omnicity, especially given their present financial status.
Feel free to contact me with additional questions.
Angela Piper
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