how-to block ads
|
 Review by nekkidtruth 
UPDATED: 1.9 years ago
member for 6.3 years, 2013 visits, last login: a few hours ago
 London,ON
 $54 per month
 about 5 days
 Bell Canada
 "Consistent, reliable, low price, and best of all, no caps. Technical Support has improved drastically!"
 "None"
 "This ISP is great for users looking for a reliable ISP and don't care too much about support. (Advanced Users)"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've been with IGS since July 2002. I switched because Sympatico implemented unreasonable caps.
I received my modem from IGS 3 days after I ordered, and the service was up 5 days after I placed my order. I called them the same night because I had no experience with the modem I received and I was frustrated to find there was ONE person working the support desk, and he did not know how to help me. His response was, "Call back tomorrow.". When I explained that this was not acceptable, he laughed at me. Literally. Needless to say that was the worse experience I'd had with support, with IGS as well as any other company.
My service has been solid from day 1 and I never experience slow downs. My speeds are as advertised and the only time I've experienced any issues with my connection, I was previously informed 2-5 days before by e-mail.
The only issues I've come across with billing is my service was cut off after 1 payment was late. It was 30 days late and they cut the service. Although I was frustrated and I let them know, I do understand and appreciate how it turned out. It reminded me to pay the bill and forces me to be prompt with the payment.
Overall IGS is an excellent ISP for most users. If you are not an Intermidiate/Advanced Internet user, this ISP may not be for your as their technical support is not up to par.
My payment of $54.10 includes:
1728/640 up/down.
Static IP address.
Modem Rental.
Update:
My service is still just as good as it was from day one 
Update 02/22/06:
My service is still great. Although I'm having difficulties with Bell and upgrading my area, IGS has been fantastic and has helped along the way.
Update 10/08/06:
I've recently left IGS for Rogers. Bell refuses to upgrade the lines in my city so I was stuck with under 3 megabit service for over 5 years. IGS's services have also dropped DRAMATICALLY since being bought out.
Followup comments:  canadense
join:2006-10-12
Williamstown, ON
| Avalon/IGS broken This once-reliable Ottawa-area regional ISP appears to have been broken by their Calgary-based buyout masters, Cybersurf.
For all of September and October 2006 they have been "migrating" their subscriber list and offering email service that required users to try multiple times during the day just to get through the timeout delay. Since early October 2006 the mail server is simply broken and we were lucky to even wangle a voice connection in order to terminate our service.
Cybersurf's website reveals a rat's nest of lawsuits and countersuits. Clearly the "suits" are too busy in court to support their own tech staff...
Stay away! (not that you could even get through to them now...) | |
| | 
Bruce P R
@3web.net
| Re: Avalon/IGS broken Demise of IGS
Say it ain't so ...but as a 10 year + subscriber with daily begging letters to jump ship and go with another i.s.p. I'm starting to look seriously at the greener grass elsewhere!
Mail server sparatic to say the least, calls for tech support are answered by an auto-attendant with a "site map" as convoluted as the sewer system under New York City.
...Oh ya all paths lead to a voicemail box#4440 that the user hasn't activated
I regret I still have about 150 hours of block time on the clock...I guess the good thing is it will give me time to advise my friends of my new e-mail addy...
Manfred would be ashamed of these people and what they have done to I.G.S.....Now how do I forward this post to IGS tech support... | |
| | | |
| Forums » comments on review of igs.net |
|
|
igs.net
·