 Review by MikeG 
UPDATED: 234 days ago
member for 3.7 years, 1791 visits, last login: a few hours ago
 Hamilton, ON
 $40 per month
 about 7 days
 "Organized, Latency, Cust. Service"
 "could be faster.."
 "Good service."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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::Update - Nov. 28/07::
Speeds have been increased to 6/512 along with a $1 increase.
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The speeds are consistent but thats about it. At 5/384, they are the slowest provider in Hamilton. The two other cablecos in Ham are both faster (Source & Cogeco), and its not just them. There are many other cable ISPs which offer much faster speeds at/close to the same price.
Rogers 7/512 for $44.95, the same price as Mountain's Express @ 5/384 w/ no bundle.
Nexicom 7mbps for $39.95
Source 6/512 for $36.95
Time Warner 10/512 for $44.95 (no bundles - same price as Mountain)
Buckeye Express 7/512 for $44.99
Bresnan ( »www.bresnan.com/data/ ) 8mbps for $39.95
ACI 9/1 for $41.95
Cogeco 10/640 for $42.95
Compton HSI 7.5/640 for $42.00
Monarch Cable 5/1.5! for $34.95
I can keep going, but i think I got my point across.
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::Update - March 3/07::
No major complaints. Upload is still the only real problem.. which is why I've changed my rating slightly. Also adjusted the price, as the promo term has ended. There haven't been any service interruptions.
The modem's battery works - power had gone out on Feb. 27th for a couple minutes.
Email support is pretty quick.
Newsgroups are great, speed is consistent (no slowdowns) and the Arris modem is doing a fine job. Haven't had to reboot this modem since getting the service ( around 7months ).
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::July - 2006::
I ordered their 5meg service with Home phone & digital cable. The total is around $100 per month for all 3 services. The installation process went perfectly. They said the installation tech would come between 3pm and 5pm - he was here at 2:54pm. He installed and ran the cable, phone line, and upgraded our cable package and was finished at 3:50pm or so. They gave me an Arris Touchstone Telephony modem( TM402G). The modem controls the internet as well as the phone service, and also a backup battery if the power goes out. It lasts around 8-12 hours according to the spec sheet. So far so good.
I'm paying a lot less a month for all 3 services, receiving 4 more mbps on the d/l(distance limited me to 1mbps DSL), 15 new stations, and digital phone service with free caller ID, call waiting, voice mail, plus the free Panasonic 5.8ghtz cordless phone which was part of the promo.
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