 Review by siouxie 
UPDATED: 1.7 years ago
member for 4.2 years, 942 visits, last login: 59 days ago
 Ontario
 $39 per month
 about 30 days
 "Excellent connectivity most of the time, still good value. No contract!"
 "Speed"
 "Great Company, good tech support, more speed would be better."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Update - one year on..
I love the fact that Mountain Cable do not require a contract. Rather than tie you down legally they rely on the fact that they provide a great service at a competitive price and people CHOOSE to stay with them. Their tech support is excellent and when you call them they are able to answer your questions and/or rectify your problem. There is no "it's your computer excuses" with MC!! (unlike Bell!)
Mountain Cable still impress me, my speeds are consistant (although I wish it was a little faster) and I have not had any problems with the service. Any contact with their sales or tech department has been to ask questions only. A real person answers the phone!
I still get the occasional dropped call but I think it has more to do with the phone system we have than the service. If the phone is running out of charge it tends to go into "searching" mode.
I have every intention of remaining with MC for the foreseeable future.
Update.
I am still very happy with MCV, the only problem I have had is with the telephone. I have had problems with dropped calls lately (searching for signal) and with the intermittant problem of people not being able to get through. I wish the speed was faster, particularly as my 5 month "discount" is about to end and I will be paying around $39 which is not much different to other ISP's.
All in all, I would not go back to Sympatico, but may have to seriously think about returning to Bell for the landline if the telephone problems don't stop - something I really do not want to do.
____
I gave Sympatico 30 days notice, hence the 30 days from order to success.
I managed to get a very good price as we bundled several applications, plus they had a promotion going.
The technician/installer arrived in the midst of a major snowstorm and didn't hesitate to wade through over 4 feet of snow to check the phone line connection at the rear of the property. He installed an Arris telephone modem and also gave me a free Panasonic digital phone.
I had a minor issue with the e-mail set up but this was resolved after posting in the forum (Mountain Cable Forum - thanks MikeG) and calling MC technical support. I was impressed by the helpfulness of the support team.
Speed was initially a little on the slow side but within hours came up to 4.6Mbps on normal surfing and 12Mbps on tests to MC's site. Impressive!
Overall my initial impression of Mountain Cable is extremely positive.
.
Followup comments: | Forums » comments on review of Mountain Cable |
|
Mountain Cable
·