Review by MrShag 
UPDATED: 252 days ago
member for 2.1 years, 415 visits, last login: a few hours ago
 Hamilton,ON
 $130 per month
 about 7 days
 "Its al down hill"
 "Speed, customer service, price,"
 "switch if you can."
| Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:
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After months and months of poor billing.
And despite having paid our amount, MC has decided to cancel our service in 2 days.
The bill is confusing. Our receipt say that we paid them at the end of November, and that now we owe them 400$.
I think the way they treat customers is a lot like bell. Once they get you hooked, then they really don't care what-soever.
Even with all the crap rogers is putting their customers through. We have no choice,.
__old
I opted for the mid-speed package. I also went for the all-in-one. I got the digital cable, high-speed access, and telephone.
They did the install for free. The guy who showed up was very knowledgeable, and helpful.
Any customer support issue was addressed right away. No waiting on the phone for hours like Bell. It isn't very hard to find someone that will listen to what you need.
As noted before, this company definitely needs to upgrade its speed. I came from Cogeco,
I was at around 10k down.Right now, on the same package, I am pulling 5 at best. The overall package is more expensive. I am using all three. With cogeco there was no long-distance charges to anyone in North America. Its too bad, that there is no speed increase planned. I am sure that If I heard cogeco would be at my building, I would switch back.
Cogeco raised everyones rate by 2 dollars or so. But then doubled the speed. I can live with something like that.
Followup comments:  
Annoner
@mountaincable.net
| Cogeco Cogeco is $10 a month more compared to Mountain for the medium bundle. Thats because Cogeco upped their prices $5/mo more last month without adding anything to their bundle.
Cogeco charges for installation and no-fault service calls. Mountain doesn't charge for either.
Cogeco enforces a strict bandwidth limit which suspends your internet for the remainder of the month on the third notice. Mountain has no bandwidth limit whatsoever.
Mountain's service calls are placed at same level priority as it's other services, and are known for same-day or next-day appointments. Cogeco is not next day for Hamilton. Never has been, never will be.
Cogeco throttles sharing, and slows your connection speeds down the first time your internet is suspended for bandwidth abuse. Mountain doesn't throttle speeds/ports.
Cogeco's email does not have any form of spam control, and is the most complained about feature among their customers. Mountain's incoming mail server is spam controlled.
Cogeco outsources 80% of it's staff. Mountain is all Mountain Cable employees with computer backgrounds (Cogeco is focused primarily on customer service, not technical so they hire anybody).
If you want to get into phone and cable, Cogeco uses VOIP so when the modem goes down so does your phone. Mountain has a direct phone line. Cogeco charges a $15 activation fee to activate your digital receivers. Mountain doesn't charge, nor do they even need an "activation" to be sent to the receiver. The technicians decide where the modem goes at Cogeco. At Mountain you can pick anywhere in your house.
Ive been a Mountain subscriber my whole life, and I've worked at Cogeco for 6 years.
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ANNON123ROGERS
@cgocable.net
| Wrong on Cogeco Cogeco enforces a strict bandwidth limit which suspends your internet for the remainder of the month on the third notice. Mountain has no bandwidth limit whatsoever.
WRONG IT"S ACTUALLY 2 WARNINGS, 3 SUSPENSIONS THE 3RD IS TILL THE END OF THE MONTH.
Mountain's service calls are placed at same level priority as it's other services, and are known for same-day or next-day appointments. Cogeco is not next day for Hamilton. Never has been, never will be.
COGECO DOES HAVE NEXT DAY SERVICE CALLS FOR HAMILTON UNLESS THE TECHS ARE FULLY BOOKED THIS ONLY HAPPENS RARELY AND USUALLY IN THE SEPT. ONLY
Cogeco throttles sharing, and slows your connection speeds down the first time your internet is suspended for bandwidth abuse. Mountain doesn't throttle speeds/ports.
WRONG AGAIN COGECO DOES NOT HAVE THE NETWORK TOOLS AND CAPABILITY TO DO THAT.
Cogeco's email does not have any form of spam control, and is the most complained about feature among their customers. Mountain's incoming mail server is spam controlled.
THAT'S WHY MANY CUSTOMER'S OF MOUNTAIN HAVE IMPORTANT EMAILS MISSING AS THE POOR FILTER CONSIDERS ACTUALLY IMPORTANT EMAILS AS SPAM, JUST TERRIBLE.
Cogeco outsources 80% of it's staff. Mountain is all Mountain Cable employees with computer backgrounds (Cogeco is focused primarily on customer service, not technical so they hire anybody).
NOT ANYMORE COGECO DOES NOT OUTSOURCE THE MAJORITY OF IT'S STAFF AS OUTSOURCING ACTUALLY COSTS COGECO MORE. AS FOR THE TECHNICAL STAFF MOST ARE COMPUTER SCIENCE GRADUATES FROM VARIOUS INSTITUTIONS
If you want to get into phone and cable, Cogeco uses VOIP so when the modem goes down so does your phone. Mountain has a direct phone line. Cogeco charges a $15 activation fee to activate your digital receivers. Mountain doesn't charge, nor do they even need an "activation" to be sent to the receiver. The technicians decide where the modem goes at Cogeco. At Mountain you can pick anywhere in your house.
COGECO TECHS ALWAYS ASK THE CUSTOMER WHERE THEY WOULD LIKE THE MODEM PLACED.
Ive been a Mountain subscriber my whole life, and I've worked at Cogeco for 6 years.
I HAVE WORKED FOR THE CITY OF HAMILTON AS NETWORK ADMINISTRATOR AND COGECO AS IT MANAGER. NOW I WORK AS SERVICE MANAGER FOR ROGERS AND .... WELL WE WON'T EVEN GO THERE. | |
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MikeG
Premium
join:2004-10-02
Hamilton, ON | Re: Wrong on Cogeco Actually Mountain's spam filters only tag emails suspected of spam, they are all delivered to the recipient.
That right there pretty much kills your credibility for me. | |
| | | | | Leokul
join:2007-12-08
Caledonia, ON
 ·Mountain Cable
| All I have to say is...
roflmao.
You worked at Cogeco eh? What department? Billing?
Haha. Computer science graduates eh? Hmm... that'd funny, 'cause I know of 4 people alone that do tech support for Cogeco and they have absolutely no computer/cable TV background whatsoever. But hey, believe what you will. | |
| | | Leokul
join:2007-12-08
Caledonia, ON | Re: Wrong on Cogeco . | |
| | AJS
join:2005-11-13
Hamilton, ON
·Mountain Cable
| I can't say that I've ever missed an email that someone sent to me. As MikeG states "Mountain's spam filters only tag emails suspected of spam". This is true.
Canada and Internet Services have one thing in common. You have the right to come and go as you please.
As far as the service staff at Mountain, it's the best I've ever had the pleasure of dealing with. | |
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