Review by Marcer 
UPDATED: 155 days ago
member for 1 year, 220 visits, last login: a few hours ago
 Hamilton,ON
 $120 per month
 about 15 days
 "Connection fairly reliable"
 "Slooooow speeds, staff not knowledgeable"
 "Better than Bell, but would consider going elsewhere"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been a Mountain Cable subscriber for over 3 years and I can't believe that they still lag behind the market when it comes to internet speed, and channel offerings.
That being said, I have only positive things to say about their phone service.
Their technical support is friendly, and courtious, but still comes up lacking any time me or my wife have to contact them. At this point, she won't even deal with them, she waits until I am home. She feels that they belittle her and treat her like she knows nothing. I can't get a straight answer when I ask a question and often have a representative who has little idea about what I am talking about.
Their cable television services are behind the market as well, with very little VOD content (that being said I should be thankful they have even started offering it) and no option of a la carte pricing for single digital channels.
The price is reasonable, but I'd be happy to throw some extra $$ their way every month for faster speeds.
**Correcting:
I haven't run a speedtest in a while (as speeds off of mountain's speed test are NOT the speed out to the web), but that being said, the upstream speed is "improved" ( but still not as fast as I'd like to see it).
I had not seen the availability for A la Carte pricing unit Mike pointed it out, That being said, I am still against being forced to take the timeshifting channels (most other providers let you choose the theme pack to be included) and also let you "build" theme packs.
Finally with regards to # of channels I'll have to get back to you on that
Followup comments:  
MikeG
Premium
join:2004-10-02
Hamilton, ON
 ·Mountain Cable
 ·Bell Sympatico
edit:
February 21st, @10:14PM
| Corrections.. It seems like im always defending Mountain Cable around here but...
The speeds are now 6mbps / 512kbps , not 384kbps.
quote:
I've been a Mountain Cable subscriber for over 3 years and I can't believe that they still lag behind the market when it comes to internet speed, and channel offerings.
They offer 334 channels, if you have the numbers for a comparable company, please post them.. im curious to know how many channels they offer(seriously).
Comparing Mountain Cable to Cogeco, Rogers, and Bell is fine, but obviously they aren't going to be 100% the same. You have to take into account that Mountain has 40,000 customers, Cogeco has 857,221(1,156,157 if you include Portugal), Rogers has 2.3 million. They don't have nearly the amount of resources available as the others.
I have nothing to say about tech support, I don't call them so i don't know what they're like now.
VOD i can agree with you on, however, they just started offering it and have 10 free categories avail.(though some are rarely updated...)
And.. a la carte pricing is available
»www.mountaincable.net/index.php?···s#themes
$1.99 for each channel, Cogeco is $2.49, cant find Rogers price.
edit: approximately
source cable: 288 channels.
persona:395 channels
compton comm.: 297 channels
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|  | Marcer
join:2007-07-08
Hamilton, ON
·Mountain Cable
| Re: Corrections.. said by MikeG :They offer 334 channels, if you have the numbers for a comparable company, please post them edit: approximately source cable: 288 channels. persona:395 channels compton comm.: 297 channels Well... I get:
273 Channels (including the Superchannel channels)
298 Channels (if I include the 25 Super Sports Pack Channels) and
359 total Channels (if i also include the analog mirrors in the 900's) | |
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MikeG
Premium
join:2004-10-02
Hamilton, ON
·Mountain Cable
·Bell Sympatico
edit:
February 22nd, @04:02PM
| Re: Corrections.. said by Marcer :said by MikeG :They offer 334 channels, if you have the numbers for a comparable company, please post them edit: approximately source cable: 288 channels. persona:395 channels compton comm.: 297 channels Well... I get: 273 Channels (including the Superchannel channels) 298 Channels (if I include the 25 Super Sports Pack Channels) and 359 total Channels (if i also include the analog mirrors in the 900's) Are those #s for Source, persona & compton or for Mountain?
I counted every channel(including supersprtspak+music channels). I did not count analog repeats and "on demand" channels.
The # for Mountain isnt official, i just counted off their channel guide »www.mountaincable.net/index.php?···el_guide
Edit:Just recounted.. 280 without PPV channels + Super sports pack.
323 with PPV + SSP.
323+ 70(?) analog repeats = 393
Iduno lol.
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travisc
join:2001-11-09
Port Perry, ON | I think we have more than 297 channels at Compton. | |
| | | | | | | Marcer
join:2007-07-08
Hamilton, ON | Re: Corrections.. I cut and pasted mountain's line-up into excel and extracted the #s from there | |
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MikeG
Premium
join:2004-10-02
Hamilton, ON
·Mountain Cable
·Bell Sympatico
| Re: Corrections.. I used openoffice "calc" (spreadsheet program) to count the channels today.
I got 313 total channels, & 374 w/ analog repeats.
Attached the documents
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