Review by format 
UPDATED: 74 days ago
member for 8.8 years, 256 visits, last login: 3 days ago
 Tulsa,Tulsa,OK
 $34 per month
 AT&T
 "Low ping when it actually works"
 "tech support in other countries, Speed does not come close to competeing with cable. They keep taking features away. Unreliable."
 "AT&T is terrible and I am going to Cox. They billing is all messed up."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
After 3 years of intermittent problems, 8 dsl modem replacements, 20+ service calls (just a few off the top of my head replace dsl modem,install direct line for dsl and filtering the house outside, putting me on a different pair of wires (box to house and RT to box), replace dsl modem x 8, another tech redoing a previous techs wiring job saying its a mess, replacing the phone jack installed inside (by a previous tech) the house for the dsl, ) , hours of lost time on the phone with support , wasting my time in the DIRECT forum, getting hung up on yesterday by someone in the line maintenance department (supposed to be a supervisor too), and AT&T refusing to upgrade their DSL speeds .......
I am done. Ordered Cox cable internet yesterday. It's less expensive and much faster. I bet it works too.
Funny thing is two of the techs told me the card may need replaced but when another tech shows up he does something else and decides that just can not be it. Wasted my time trying to get them to replace that card. No more.
I have not been able to keep a solid connection for more than a hour in over a week. All the numbers are fine and techs have confirmed it.
Not going to get it fixed but someone at the corp office is getting a ear full when they call me back.
I wish the rest of you luck.
Update - 5-12-09
I had to fight with AT&T to get them to stop my service. I told them 5 times to turn it off. Then I had to fight with them to get them to adjust my account back to the time it was supposed to be turned off. The billing is a nightmare! Avoid AT&T!
Followup comments:  
Dee
@rr.com
| Brevard DSL Service TERRIBLE, avoid if possible
I ordered DSL Light Service on March 17 and the Agent said that DSL kit would arrive in about 3-4 days.
Called again on March 24 for a follow-up of why the kit did not arrive. After talking to 4 people, the 4th agent on this call said that "someone cancelled your order" and another kit will be sent with a delivery date of Saturday (March 28).
Saturday 28, no kit. The kit finaly arrived on March 31.
April 1 a service tech showed up as promised, but could not get service because of an underground cable problem. He said a cable tech would have to fix this problem at an additional cost of $100.00. The problem was ahead of the telco interface box.
April 2 a second DSL kit arrived. So after 3 weeks of delays and a possible $150.00 charge, no DSL service.
I hope that their billing department is not as screwed up as their service department. I should have picked cable service! | |
|  | 
cameronsfx
join:2009-01-08
Pensacola, FL | Re: Brevard DSL Service TERRIBLE, avoid if possible File a PSC complaint about your phone service (not DSL). When they call, tell them everything about the DSL problem and your phone is fine. It does work. They have the power to fix anything. | |
| 
Skwhirl
join:2009-08-13
Knoxville, TN
 ·Comcast
 ·AT&T DSL Service
| Good riddance to Ma Bell! I had the runaround with AT&T's DSL service. Those famous 'cards' kept blowing up, and they were constantly replacing them at one place I lived.
I will give them a plus, they did replace a DSL modem free of cost. Once I I had to call on Christmas Eve, and they couldn't help me because my old Alcatel modem was no longer supported. Luckily the rep had it sent out free with a 'Merry Christmas' attached to it. Needless to say my old Alcatel was fine and it was a problem with the card where the DSL tied to the line. I wouldn't have been able to report the problem for repair without getting a new modem. So I just happened to get lucky!
I'm back on cable myself after being put out with the slow speeds of DSL. I'm staying here until AT&T launces "U-verse" here and I get word with neighbors on how it performs.
Until then, good riddance to Ma Bell. She's getting old anyway. Someone needs to get her up out of that rocking chair and into the 21st century! | |
| | | |
| Forums » comments on review of AT&T DSL Service |
|
(44)
(61)
(16)
·