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Member review of AT&T DSL Service


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Reviews:
read 552 reviews (281 positive) (115 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$41 per month avg ($15 to $99)

3 year trend

Review by IMA_Redneck See Profile
UPDATED: 31 days ago
member for 5.6 years, 1149 visits, last login: a few hours ago


Union,Franklin,MO
$45 per month
about 6 days
Southwestern Bell
"Great Value for 3 meg service"
"Tier 1 support is overseas"
"I would recommend this service to anyone."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    I ordered the Pro package(3008/512) on 04/19/07. Was given a due date of 04/24/07. Received install package on 04/24/07. I installed modem and filters as described in the instructions but the DSL light would not turn solid green. I gave up and figured I would try again the next night. Came home 04/25/07 and DSL modem met me with a Green light WOOHOO! I completed the install and everything worked as promised. I have not had to call for tech support yet but know that they are based overseas from other reviews so that's why I checked them down on that. PPPoE is no big deal due to the fact that the 4100 modem handles it. Speeds are testing around 2500/350 so i am quite happy.

    Update 05/06/08:

    DSL has been flawless for over a year now. Thinking about upgrading to the Elite package(6016/768).

    Update 11/03/09

    I ordered the Elite package a few months ago. Service is still flawless other than one outage when there was some power outages in the area. Speeds are as advertised and price is still the best deal around for the speed.

    Followup comments:
    stridr69

    join:2003-05-19
    San Luis Obispo, CA

    Rather unfair...

    ..that you ding'd Tech Support. When I got ATT's Basic service last October('06), I had a problem with the install CD. Called Tech.Support(via cell phone) and dealt with a guy named Lamar, who was based in Los Angeles. He got me up and runn'in in 15 minutes. Other reviews aren't YOUR review.
    Now, I have Pro-switched to that service on 12/21 via phone call to Customer Service. On the morning of 12/23, I was ramped up to my current 2.6/435 speed. All in all, ATT's customer support ranks 100% with me. And I haven't used the online forum here-but from what I've read, those folks there help as best as they can, and they do it for free. Kudos to you guys!!!
    Forums » comments on review of AT&T DSL Service


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