 Review by ShootToThril 
Posted: 1.2 years ago
member for 4.2 years, 999 visits, last login: 2 days ago
 Van Nuys,Los Angeles,CA
 $39 per month
 about 18 days
 AT&T
 "Works, They answer the phone when you call."
 "They seem inpatiant over the phone when calling for support."
 "Good Deal, No Contract, Elite Pakage 3-6 mbps Constant at 5"
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(ratings match consensus)
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Got tired with the Time Warner mess after the Adelphia mess. I was never too much of a DSL person, especially since most DSL services required contracts. We've had phone service with ATT for a long time and I decided that maybe it's time to give up on Time Warner (Yeah, I was pissed off at them).
Ordered the service, on the online order form it said the installation would be available within 14 days, a week later the date changed which now made it to 18 days from the date that I ordered. I was a little concerned about installing the CD that comes with Modem Package, I've always seen BAD STUFF when repairing other people computers that installed the SBC software...... But it seems everything went fine. I didn't install any of the content from the CD except what was needed to install the modem.
Hooked up all the filters on my phone lines and I was up and running within 20 minutes or so. Didn't have to call Cust. Service during installation as it was fairly simple for me to do.
After using the service for over 6 months now I am very satisfied. The deals that ATT are dishing out with NO contracts are great, I wouldn't have moved to DSL if I had to sign a contract and the price for the elite package was the same if I were to sign a contract.
The only real bad thing I have to say about them is that when you call customer service they always seem impatient to help you. and POP/SMTP names could have been shorter and easier to remember. the email address that I got was @sbcglobal but now the switched all their server to the ATT name so it becomes a headache when dealing with settings. I just use my other email addresses gmail/yahoo/hotmail etc.
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