Review by HenryNettles 
Posted: 2.3 years ago
member for 6.3 years, 830 visits, last login: 13 days ago
 Sealy,Austin,TX
 $38 per month (24 month contract)
 about 15 days
 AT&T
 "Very good throughput, very good uptime"
 "had to go through AT&T direct to get the service"
 "Highly recommended"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have the 6 meg DSL plan. When I called to order, they said I was 200 feet too far to get the 6 meg plan, but the very nice and helpful people in the AT&T direct forum helped to get it. Reliablility and uptime have been fantastic -- I would say better than 99%. Not perfect, but very close. The throughput has been great, I can download better than 2 gigabytes per hour, even in prime time.
Followup comments:  fyigmo
join:2007-07-22
Corona Del Mar, CA
| Watch out for tech support nightmare Just wait till you have to call technical support and experience the phone nightmare that is AT&T. Also, they have no phone-based method to inform customers of service disruption, so if you lose your internet connection and try to troubleshoot the problem you have no way of knowing if AT&T is the cause. Years of suggestions that and other fixes fell on deaf ears. Also, keep an eye on your contract expiration date, as AT&T will not inform you that your contract is up and that newer (and often cheaper) service is available. My advice: Be careful, and good luck! | |
| 
NANA
@sbcglobal.net
| AT&T DSL maintenace support I personally am very satisfied with the maintenance support I get with my ATT DSL. I have a number that goes directly to maintenance with no,I repeat 'NO' menu !! A real live person is there to talk to you instead of 10 menu options!  | |
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