Review by gopnick 
UPDATED: 303 days ago
member for 4.8 years, 964 visits, last login: 44 days ago
 Benton,Saline,AR
 $28 per month (12 month contract)
 "Dry DSL attached only to AT&T iPhone account"
 "Took forever to get installed"
 "Solid deal"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered DSL from AT&T (dryline) on September 12. It took until yesterday, October 4, to get it all up. If it hadn't been for the good folks on DSLR's ATT direct forum, I probably never would've made it and might've cancelled my order.
I ordered 1.5mbps-3.0mbps service for $28.99 with no phone line and used my existing SpeedStream 4100 modem. They gave me this pricing because I had it attached to my AT&T cell phone account, on which I have two iPhones. I will rate based on the DSLR 1-5 scale, explaining why I selected what I did...
Pre Sales Information: AT&T does a terrible job telling you about their best rate plans because they don't want you to get them. In fact, they aren't even allowed to mention a rate plan other than the standard ones unless you ask for them specifically. It took 4 or 5 phone calls and 2 separate orders to get them to give me the $28.99 price.
Install Coordination: I'll spare you the details. Suffice it to say, it was HORRIBLE. If not for David and some of his buds on DSLR's ATT Direct forum, I'd still be without DSL service. They're friendly and helpful. I highly recommend using them as early on in the process as possible.
Connection Reliability: So far it's great. I had the same service right down the road from here and it was great! So far, no downtime at all.
Tech Support: Sucks. Like install coordination, I only gave them a 3 because of the ATT direct help. Otherwise I would've bombed them with a 1. I had to call back several times because the agent on the phone didn't speak enough English to do anything except read out of a binder. Thank goodness for DSLR!
Services & Value: For the money, my service is fast, reliable and of good value. I'm happy with this part of it.
In summary: Good service, good value; good help on DSLR -- terrible support direct from AT&T on the telephone. Go for it, but be prepared for lots of delays and definitely use the AT&T direct forum here on DSLR.
** Update: 1/22/09 **
Service continues to be rock-solid and price is very competitive. However, Charter came to town with 16 meg service and my house is too far from the CO for Uverse. Therefore, I'm closing my account with AT&T and have installed Charter cable. It's not as fast as cable, but it was available and cheap. I leave AT&T a happy customer, and am likely to do business with them in the future.
Followup comments:  
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Can we help? Can we help in this regard? I am curious why your dsl is not working either.
Thanks
David | |
|  | gopnick
join:2005-01-07
Benton, AR
 ·Charter Pipeline
 ·AT&T DSL Service
| Re: Can we help? If anyone could help I'd be very happy to accept that help! 
As of this morning, I still don't see a sync light. I saw at the CID that they are using the green & red pairs, which seems to be on the inside pair in the plug when I unplugged it to plug the modem directly into the CID. I still don't get a sync light, even at the CID.
I may try that test again today, though nothing should have changed since I tried that on Friday.
What else do you suggest? | |
| | | | | | | gopnick
join:2005-01-07
Benton, AR
·Charter Pipeline
·AT&T DSL Service
| Re: Can we help? I will go there and try to get help if I haven't received any more help from ATT by Thursday morning.
I called this morning and they admitted that a "glitch" prevented them from seeing problems with my installation and that I had a new due date of 10/3 by 8pm. They apologized and said over-and-over again that they thought the level of service I'd received was unacceptable. I can accept that. I'll gladly edit my review if this goes well.
In the meantime, thanks a lot(!!!) for your offer for help. I will give the system a few more days to work it out and I'll follow your link at that point if it isn't resolved.
Thanks! | |
| | | | | | | | | | | gopnick
join:2005-01-07
Benton, AR | Re: Can we help? Posted in direct. | |
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