Review by totalradio 
UPDATED: 24 days ago
member for 2.1 years, 695 visits, last login: a few hours ago
 El Dorado,Union,AR
 $99 per month (12 month contract)
 about 5 days
 AT&T
 "Speed is steady, very reliable."
 "First level tech support is bad, but getting better"
 "Works well, if you have no problems"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Update - 10/26/2009 - Had an issue where I had to call tech support about creating a PTR record for my static IP. First level tech support was able to direct me to 2nd tier support where they could help me. A few emails later, my PTR was setup and smooth sailing.
08/16/2008
1st level tech support is VERY BAD. If you demand 2nd tier support, your problem will be fixed in a timely manner by someone who knows what he's/she's doing. If a truck roll is necessary, its usually fixed quickly because it might be "plant related". Been a DSL customer since 2002 (when it was SBC) and it has only failed twice (the first time in 2004 for about an hour, the last being in 2007 for 2 hours, and didn't have to call tech support.)
AT&T is a real pain when it comes to upgrading ones service. For instance, if you want from dynamic IP to a static IP, they "claim" a truck roll is necessary. This is the ONLY provider that does such a thing...Quite possibly they use this tactic to get the $200 for a truck roll. I've never needed a "truck roll" to upgrade from dynamic to static from any other provider, except AT&T. Word to the folks at AT&T, make it simple for people to upgrade and DO NOT INSIST on a 'truck roll" for something that can be done in the C.O. or elsewhere. However, after 55 minutes (and 3 people) later, I upgraded to Elite service.
Now on to a bad note...Its my understanding that AT&T is "toying" with the idea of "usage-based pricing". Which is another word for CAPPING YOUR USAGE (or a money grab, call it what you like) ! Word to the wise (from an ex-Verizon employee), this is not a good thing and if AT&T implements this, trust me, MANY people will disconnect their service, and I'll be the first to do so.
However, I'll keep an open mind on this and see what develops.
Followup comments:  
Patches
@bellsouth.net
| Terrible service Trying to get in touch with somebody in AT&T technical support is deadly and finally when I get to talk to a human being it happens to be someone from the Philippines, so speaking English as a second language with a heavy accent the same than myself.
As a result I get nothing except to be infuriated since we don't understand each other.
The beauties of outsorcing. | |
| 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | Truckroll and byte billing If AT&T goes to usage billing, I will defiantly disconnect my service from them.
Good review though, and, I do not know why they charge for truck roll with a static IP subscription... makes no sense at all. | |
|  | |
Memoriallanes
@ameritech.net
| ATT gone from here! To start off, ATT (SBC) has been in this house since it was built in the 1950's. Not no more!
I have been with ATT first off, dial up and then DSL. The dial up was off line ( due to line problems )almost as much at it was on. Every time they would come out they would say, but sir, its your phone line and we cant touch it, thats ATT's problem. But your ATT, yes but not the phone part. So you get them out and they tell you it is your Modem and they cant work there either. Now that I have had DSL for 15 months, I guess I can say they are worthless.
The trouble shooters say its your phone line, and the phone guys say its your DSL. SSDD, The trouble shooters had me disconnect my DSL and the static was still so bad you couldn't make a phone call. When the line guys show up they say, you should get rid of your DSL its causing problems for my phone system.
Best part was when I told the guy that it was also ATT, and his follow up was thats why he has cable! | |
| ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA
| AT&T and SBC is the same company SBC bought AT&T so AT&T is not a worse/different company than SBC.
Static DSL is considered as business plan (at least not residential) and it requires a professional install (no DIY install), hence the truck roll.
People need static IP for various reasons and should pay more, but simply because your "OFFICE" is at home does not imply you can have "business service" at the expense of "residential price".
My 0.02.
--
I used to be indecisive, now I am not sure. | |
| | totalradio
join:2007-09-15
 ·AT&T DSL Service
 ·Suddenlink
 ·Dish Network
 ·magicjack.com
 ·ipowerweb
4 edits | Re: AT&T and SBC is the same company I don't know where your "myth" comes from, but it is a myth.
First, if you already have a dynamic IP service, then upgrading to a static DOES NOT require a truck roll. Only if you need additional wiring (or problems in the wiring) does a truck roll become necessary !
Second, in most areas, you can get DSL for the first time, and not need a truck roll. AT&T (and most competent carriers) can provision the line within days. In the meantime, they send you the modem, and you can do the rest. Again, if you need some wiring done, then a truck roll is needed.
Third, I have a static IP at home, so if I have to pay "business rates", then so be it.
Of course AT&T tried the "truck roll" with me, and I KNEW it wasn't necessary. They did all of the circuit work in the CO and elsewhere, and I rebooted by modem. Works just fine for me !
Yes, we know AT&T & SBC are the same...PacBell (the old Pacific Telesys) Ameritech (Illinois & Michigan Bell), BellSouth (the old South Central Bell)...They're all one big happy family ! | |
| cprgirl
join:2002-01-18
Plymouth, CT
| Yes, AT&T sucks Just like SBC and before that SNET. I have had nothing but problems with my connection...they cant fix it. Unfortunately, I have NO cable so I am STUCK with AT&T.
If I could switch I would....
DONT even get AT&T if you have the option of someone else to give you internet connection!!!! | |
| | | | | 
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Yes, AT&T sucks You could post in the at&t direct forum. I think DNSguy has been picking these up (rDNS). | |
|
attdslemployee
@bellsouth.com |  PTR Record Request
request to create a PTR record. The e-mail
should include:
• IP address to reference.
• Domain or sub-domain name to reference | |
|
Surfer
@bellsouth.net | PTR correction that email is for the southeast region. You will need to the PTR record email for the midwest region. sorry for the delay. | |
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Re: Truckroll and byte billing