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Member review of AT&T DSL Service


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Ad-hoc AT&T DSL Service Forum

Reviews:
read 545 reviews (279 positive) (113 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$42 per month avg ($15 to $99)

3 year trend
Review by Laughing Man See Profile
UPDATED: 76 days ago
member for 1.6 years, 635 visits, last login: a few hours ago


Louisville,Jefferson,KY
$70 per month (12 month contract)
about 7 days
AT&T
"Speedy delivery, next day technician service."
"Takes two years to solve a problem."
"Essentially, they're the only option we have for broadband, I will change if other options become available"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My dad ordered 1.5 Mbps dsl service along with phone service. They shipped the modem in just a few days. Set up the modem with no problems. After installing the modem we got internet access with no trouble. Then the problems started. Whenever sent or received a call the modem would unsync, or even at times without any phone call at all. Check the filters, all of them were installed. Changed out the phones for a newer type that the technician said would help. They didn't help. So after 10 months they figure out the problem is the defective modem that they sent my dad, because it took them so long to figure out the modem was bad the warranty on it had expired so they wanted to charge my dad $75 to replace the one they sent him. No thank you. When my dad's contract expires we will be switching to cable internet.

    UPDATE: A friend gave us their old modem and that fixed the problem (mostly). A lot better than before. There is still the occasional random unsyncing but nowhere near as common as it was.

    UPDATE 04/10/09: The old modem is starting to have problems like the original modem, tech support is still useless on this subject. Now if Windstream would come out to Louisville with FTTH like they are in Lexington I'd be pretty damn happy.

    UPDATE 08/26/09: Finally got the sync issues fixed, the filter in the NID had gone bad apparently, now there are no unsnycing issues. Also U-Verse just came to Louisville today, not available at my home yet, but it is over at a few relatives. Will be doing the happy dance when they expand out to here (hopefully soon since they have a VRAD already installed nearby).

    Followup comments:
    view ALL 4 comments
    kickassnow

    join:2008-10-05
    Atlantic Beach, FL

    AT&T

    7 years ago Bellsouth offered to out DSL in my home and would contact me next week After a month I called was told it be a year for them to have DSL.
    Since then I have checked my phone number for DSL Not yet
    About a month to ask if they DSL or if they checked to see
    if they could get.
    I went to 30 homes and a but 12 said have DSL.
    That is the service we have NE FL
    permalink · 2008-10-05 03:04:58 · Reply to this

    TDOG

    join:2000-04-30
    Louisville, KY
    ·Insight Communicat..

    2 edits

    Better than DSL


    Laughing Man said:

    "Essentially, they're the only option we have for broadband,

    You have another option.

    I will change if other options become available"

    Insight Broadband 10.0$45.00/month

    Speeds up to 10 Megs per second
    Up to 6X faster than 1.5 DSL and 170X faster than Dial-up
    Up to 6 Gig of e-mail storage
    FREE Internet security package

    Insight Broadband 20.0$10.00/month
    (Requires Insight Broadband 10.0 service)

    Speeds up to 20 Megs per second
    Up to 12X faster than 1.5 DSL and 340X faster than Dial-up

    Cable Modem Purchase$50.00

    Cable Modem Rental$3.00/month

    TDOG

    Speed Test #73680714 by dslreports.com
    Run: 2009-06-23 07:52:52 EST
    Download: 10125 (Kbps)
    Upload: 964 (Kbps)
    In kilobytes per second: 1236 down 117.7 up
    Tested by server: 6 java
    User: 155471 @ dslreports.com
    User's DNS: insightbb.com

    This is a random test to a server in Ohio

    permalink · 2009-06-23 07:45:02 · Print · Reply to this

    Laughing Man
    Stand Alone Complex
    Premium
    join:2008-03-17
    Louisville, KY
    clubs:
    1 edit

    Re: Better than DSL

    My dad voted me down or I would have switched to Insight when the contract with AT&T expired. He has never had any service from a cable company and doesn't want to start now. After I'm done with college I'll gladly switch to Insight when I move out.
    permalink · 2009-06-23 08:21:36 · Reply to this

    TDOG

    join:2000-04-30
    Louisville, KY

    Re: Better than DSL

    That's cool...Have a nice day man.

    TDOG
    permalink · 2009-06-23 12:22:43 · Reply to this
    Forums » comments on review of AT&T DSL Service

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