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Member review of AT&T DSL Service


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Reviews:
read 545 reviews (279 positive) (113 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$42 per month avg ($15 to $99)

3 year trend
Review by OmagicQ See Profile
UPDATED: 155 days ago
member for 6 years, 218 visits, last login: a few hours ago


Bakersfield,Kern,CA
$19 per month (12 month contract)
about 6 days
"Dry loop DSL, Low price"
"12 month contract on Basic Direct Plan, cripped motorola 2210 modem"
"Wanted dsl without a phone and I got it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Callcentric
    I ordered service May 12th 2009, and I was told my install date was the 18th but I had sync and connected/signed up the day before, May 17th. The woman who took my order over the phone was very courteous and helped me as best she could. Her level of customer service impressed me so much I asked to speak to her manager so I could let them know I got 5 star service. I got the 768 down/384 up basic direct package with a 12 month contract for 19.95 a month which was the max I could get being so far from the CO. I had a Motorola 2210 modem I used for DSL through my previous provider so I didn't need to order one but If I could do it over again I would have ordered the 2Wire gateway since the 2wire is supposed to be better for marginal lines like mine. Started on fast path but was switched to interleaved since I was having CRC errors and packet loss due to 63db line attenuation from being 15Kft from the CO. The man who helped me (a tier 2 tech I think) treated me like I had a brain unlike the Tier 1 who just went over the "script". Since the switch to interleaved I have not noticed much packet loss or sync issues to this date.

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