Review by prmath 
UPDATED: 153 days ago
member for 7.2 years, 55 visits, last login: 69 days ago
 Milton,Santa Rosa,FL
 $40 per month
 about 2 days
 AT&T
 "Never drops.........except for a direct hurricane hit now and then"
 "none so far"
 "good, solid service that works very well"
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Let us understand one thing. SBC owns AT&T. The parent company is SBC, it only uses the AT&T name for recognition. Back when the REAL phone company, Bell South was the owner, they ran things in a very different way. When SBC acquired BellSouth and AT&T, speed and high production was the #1 goal. The quality dropped and the techs were forced to speed things up and spend less time with the customers, who buy our product and are responsible for our salaries.This is a wrong move. When we first kicked off ADSL, we were told to give the customers 100% attention and care in order to keep them happy. That was when BellSouth was our owners. The first group of ADSL techs were highly trained and really did take pride in this new product. We were installation techs that were computer savvy and BellSouth invested lots of money to train us and then separate us into a crew that only handled ADSL. This approach worked fine and we were not under any speed and production pressures. "What ever it takes.........make the customer happy and fix the problem. Period. But that mindset was under the BellSouth way of thinking.
Sadly things changed and the phone company decided to let every installation service tech do the ADSL installs and repairs. Bad move, really bad move. Why? These guys are on a production speed clock and really don't have time to give the customer the time and respect of a little personal help they need to understand how to use the product. There are so many little things that must be done correctly for a DSL line to hit on all cylinders. If not done correctly, the customer will never be happy with ADSL.
I am so sorry this has happened.
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