 Review by Skwhirl 
UPDATED: 107 days ago
member for 107 days, 11 visits, last login: 9 days ago
 Knoxville,Knox,TN
 Contract price not specified.
 AT&T
 "Up-coming U-verse"
 "Bellsouth areas still use archaic equipment, Slow upstream on DSL, ULTRA plan not available in many metro areas, Bad CS."
 "AT&T U-verse great. Bellsouth Fastaccess is a mis-nomer!"
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Bellsouth was the main DSL provider servicing Knoxville up until the recent deal with AT&T. Bellsouth had many problems in this area over the past decade, including lack of DSL availability in many areas due to incompatible concentrators that served many neighborhoods.
I have been with Comcast for several years, and decided to switch to AT&T after learning of their takeover of Bellsouth. I signed up to their DSL service based on the information on the AT&T website. After it was installed, and the first sign of poor speeds were evident, I called AT&T Customer Care to find out what was wrong. After about 2 hours of speaking with clueless representatives, I finally discovered that this area still uses Bellsouth's rather archaic ADSL "FastAccess' plans.
I was signed up for what the sales representative deemed was a 'comparable' FastAccess plan for near the same price of the AT&T DSL plan that I was asking for. I soon found out that they had signed me up for 'FastAccess DSL' rather than what was on the AT&T DSL services website. In my area (Sequoyah Hills) the Xtreme 6 isn't even available, and the maximum upload speed of 386 is painfully slow when uploading videos.
AT&T will be great when the archaic Bellsouth equipment servicing this area is replaced. I would also recommend to verify that you are getting a genuine AT&T plan, and not a Bellsouth DSL 'FastAccess' plan. They can be of similar prices, but are very different on actual speeds.
Steer clear of AT&T DSL in places where "Bellsouth FastAccess" still lingers. You can get MUCH better plans from cable for the same price! FastAccess severely limits the upstream speeds, so if you're into sharing large files or videos, these Bellsouth plans will not be worth the money.
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